Job Description

YOU:

You are talented, technically savvy and enthusiastic with great people skills. You thrive in dynamic and challenging environments with patience and a common-sense approach. You are focused and results-oriented, and you wake up every day thinking about how to improve so that your customers can be more successful.

US:

Founded in 2014, Service Fusion, now an EverCommerce company, serves nearly 4,000 field service contractors in over 20 residential and commercial service verticals with mission-critical business management software. While the largest segments of the customer base are HVAC, plumbing, electrical, and appliance repair contractors, our target customer is “anyone in a truck who comes to your home or business to perform a service.” Service Fusion allows such contractors to operate their business from anywhere with enterprise-level features at a small business price.

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings.

We have a casual, results-oriented tech culture, and we offer endless opportunities for team players who take pride and ownership in their work and get things done.

WHERE:

We are housed in a 20K square foot, open floor plan office in Irving, TX, and we even have our own game room. We’re a short car ride from downtown Dallas, a shorter car ride to Las Colinas, and an even shorter car ride to DFW Airport. We are ideally looking for someone to be in the DFW area. 

Due to COVID-19, our teams are working remotely for the foreseeable future. Our ideal candidate will already be local to the DFW Metroplex, and open to commuting to our office in Irving.

PRIMARY RESPONSIBILITIES:

Manage onboarding of new clients, including:

·        Performing system setup

·        Coordinating and performing training

·        Overseeing data import progress

·        Solving customer-specific workflow issues

·        Remain knowledgeable and up to date on all Service Fusion products

·        Contribute to the Service Fusion roadmap

·        Consistently meet or exceed company performance metrics

·        Collaborate with peers and clients on projects

SKILLS/QUALIFICATIONS:

·        Must be technically savvy

·        Demonstrate high levels of written and verbal communication

·        Comfortable with change; strong prioritization skills; ability to balance multiple tasks

·        Comprehension and delivery of monthly, quarterly and team level goals

·        User-level CRM experience

·        Demonstrate ability to own the process and account; know when to escalate to leadership

·        Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process

·        Demonstrate the ability to assess the needs of a customer and tailor they journey as needed

·        A mindset of continuous innovation and improvement

·        Equal doses of patience and common sense

·        Familiarity with web applications and mobile applications

·        Experience with QuickBooks (preferred)

·        Experience with Microsoft Excel (preferred)

Company Description

Service Fusion is a leading Field Service Management Software company. Our vision is a world in which every customer becomes a customer for life. Service Fusion serves thousands of customers in over 20 residential and commercial service verticals, such as HVAC, Electrical and Plumbing. The company's award-winning field service management solutions combine quick work order entry, intelligent scheduling and dispatching, instant invoicing, integrated payments and advanced reporting with real-time communication via field worker and customer mobile applications. We listen hard, move fast and always out-service our competitors!