Benefits:
Bonus based on performance
Company car
Company parties
Competitive salary
Free food & snacks
Free uniforms
Paid time off
Welcome to Lutes Property Services!
At Lutes Property Services, we take pride in delivering top-notch commercial handyman services to our clients, ensuring their properties are well-maintained and their service needs are met with the highest level of professionalism. We're a growing company that values both our customers and our team, and we're excited to welcome a new Service Manager to join our dedicated crew.
About the Role:
As the Service Manager at Lutes Property Services, you will be at the heart of our operations, leading our team of service technicians, generating new business, and ensuring that our clients receive the best possible service. We're looking for someone who is passionate about the industry, motivated by hitting performance targets, and eager to help both our company and team grow.
In this role, you will:
Build Strong Client Relationships: You'll be responsible for generating at least 5 new service contract leads every week by reaching out to potential clients and nurturing new business opportunities.
Lead and Support Our Team: Manage a team of 5 talented service technicians, helping them to hit their individual weekly sales targets of $5,000 and ensuring quality work is delivered on time.
Drive Company Growth: Oversee the overall financial performance of the service department, aiming for a minimum of $25,000 in weekly revenue.
Recruit and Develop Talent: We're always on the lookout for skilled technicians. You'll actively recruit and retain the best talent, ensuring our team remains strong and capable of handling our growing client base.
What You Bring:
To be successful in this role, you'll need a background in service management, a passion for customer service, and excellent leadership skills. If you love the idea of helping a company grow and thrive while building strong relationships with clients and team members, this is the perfect opportunity for you!
Job Overview:
The Service Manager is responsible for overseeing the daily operations of the service department in a commercial handyman company. This role will focus on generating new service contracts, managing a team of service technicians, and ensuring financial goals are met. The ideal candidate will have strong leadership skills, a background in facilities maintenance or handyman services, and the ability to meet and exceed key performance indicators (KPIs).
Key Responsibilities:
Lead Generation:
Generate 5 new service contract leads per week through networking, customer outreach, and marketing collaboration.
Cultivate relationships with potential clients to secure ongoing commercial contracts.
Team Management:
Supervise, train, and manage a team of 5 service technicians, ensuring work is performed efficiently and meets company standards.
Oversee daily job assignments, ensuring timely and quality service delivery.
Ensure technicians meet individual sales targets of a minimum of $5,000 per week. Shadow and train on upselling and growth strategies.
Monitor and report on technician performance, addressing any issues promptly.
Sales and Financial Performance:
Drive the team to achieve a minimum of $25,000 in weekly revenue.
Monitor overall department performance and develop strategies to exceed financial goals.
Collaborate with sales and marketing teams to identify opportunities for growth.
Recruitment and Retention:
Actively recruit qualified service technicians/handymen to ensure the company meets demand.
Develop retention strategies to reduce turnover and maintain a high-performing team.
Customer Relations:
Ensure customer satisfaction by addressing service issues promptly and professionally.
Maintain strong communication with clients regarding service needs, project status, and contract negotiations.
Key Performance Indicators (KPIs):
Lead Generation:
Generate 5 new service contract leads weekly.
Technician Performance:
Ensure each technician sells and performs a minimum of $5,000 in services per week.
Revenue Generation:
Achieve a minimum of $25,000 in revenue per week with a team of 5 technicians.
Recruitment & Retention:
Successfully recruit new service technicians and maintain a high retention rate among existing staff.
Qualifications:
Proven experience in service management, preferably in a commercial handyman, maintenance, or facilities industry.
Strong leadership and team management skills.
Ability to meet sales and performance targets.
Excellent communication and customer service skills.
Strong organizational skills with the ability to handle multiple tasks and priorities.
Proficiency in using scheduling, CRM, and project management software is a plus.
Experience in recruiting and training service technicians/handymen.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their qualifications and experience.