Benefits:

PTO Available

5 Day Work Week

Tool Rewards Program

Earn downpayment assistance towards a new home

Business Ownership Opportunities

Uniforms Provided

Paid Training

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

As a Merlin Complete Auto Care employee you can:

Follow a career path that provides you with equity assistance to purchase your own Merlin Shop.

Kickstart your career as an entry-level technician with the tools you need.

Earn money toward the purchase of a new home.

Receive ongoing training, both hands-on and online, to advance your skill set.

Be part of a brand that specializes in vehicle longevity in a locally-owned center.

Company Overview

At Merlin Complete Auto Care, we are more than just an award-winning, family-owned auto repair business in Chicago. We are a team that is deeply committed to delivering exceptional automotive services with honesty, integrity, and a customer-first approach. Our mission is to build lasting relationships with our communities by providing reliable, high-quality repairs and maintenance, always putting our customers' needs first.

We are growing quickly, thanks to the trust and loyalty of our customers—and we want you to be a part of this exciting journey. Our customers choose us over the competition not just for our technical expertise, but because they know they will be treated with care and respect. If you are passionate about delivering top-notch service and making a meaningful difference in people’s lives, we want you to join our family.

At Merlin, you won’t just be another employee—you’ll be part of a supportive, collaborative environment where communication with the owners is encouraged and valued. Our family is involved in daily operations, ensuring that you have the guidance and resources you need to succeed. We believe in promoting from within, and we’re excited to offer you opportunities for growth and advancement as you take on new challenges.

We're looking for individuals with an entrepreneurial spirit who are ready to take ownership of operations, customer relationships, financial performance, and business growth. If you have a passion for coaching and developing a team, providing outstanding customer service, and striving for excellence in everything you do, we want to hear from you.

While prior automotive experience is a plus, your passion for customer service, attention to detail, and leadership potential are what matter most. We’re committed to giving 110% in every interaction, and we want team members who share that same mindset.

Job Summary Sales and management position for a high-energy person. The employee must be sales motivated, focused on executing the Merlin sales process, customer service oriented, and possess superior communication skills. A willingness to enhance skills by participation in classroom and online training is required.

Responsibilities

The primary responsibilities of a service manager are managing shop production, bay workflow, quality control, customer satisfaction, and shop image are the primary responsibilities of a Service Manager.

Works as the primary point of contact with customers and is the liaison to the shop team.

Responsible for generating customer estimates, selling repairs and maintenance, preparing the necessary paperwork, and completing customer communication for vehicle delivery.

In the shop, this team member also drives bay management and assignment of jobs, ensures proper completion of vehicle inspections by technicians, locates and stages repair parts, and double-checks finished vehicles.

Other duties and responsibilities of this position also include cash management, daily record keeping, managing shop maintenance schedules, and achieving sales/traffic goals for several service areas.

Qualifications

Minimum 6 months of retail selling and customer service

High energy level

Sales aptitude

Great communication skills

Bilingual not required but a real plus.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Merlins Complete Auto Care Corporate.