Job Description

What Awaits You:

• Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.
• Complimentary meals at our on-site employee cafeteria.
• Lifelong Learning: Sharpen your skills through tailored programs at our Academies.
• Impactful Work: Contribute to our Corporate Social Responsibility initiatives.
• Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.
• Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!

Your Role: Elevating Culinary Excellence

As the Service Manager of Toro , you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:

Your Responsibilities:

Guest-Centric Service:

• Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.
• Warm Reservations: Engage with guests in a professional manner to arrange reservations, making them feel welcome and valued.
• Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.
• Guest recognition: Manage and build a database of special requests and guests’ profiles on Open Table or Host software..
• Operational Balance: Juggle operational, administrative, and colleague needs adeptly.
• Guest feedback: Manage and address proper customer complaints and special requests promptly and professionally.

System Management:

• Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures.
• Reservation System: Manage the “Open Table” online reservation system efficiently. And be consistent with updating database and reservations.
• Menu Engineering: Communicate with management feedback from guests for the menu items and experience.

Collaboration and Leadership:

• Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.
• Forecasting and Scheduling: Skillfully manage labor resources oriented towards service standards.
• Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision and along with culinary flow.
• Event and reservations: Manage waitlists and special events and seating arrangements to maximize efficiency.

Team Engagement and Development:

• Meetings and Reporting: Attend designated meetings and contribute insights.
• Champion Initiatives: Assist with Silverware programming and obtain designated Avero reports.
• Guest Feedback: Assist with Scores and Trust You responses.
• Continuous Learning: Participate in ongoing training activities.
• Manuals and standards: Develop trainings oriented towards manuals and high standard service sequence.
• Team Management: Continuously engage team members and correct, coach, and counsel where necessary

Corporate Compliance and Accuracy:

• Menu and Practices: Ensure compliance with corporate standards in menus and operational practices.

Qualifications

Qualifications and Skills:

• Experience: Previous Food & Beverage experience in a leadership role is essential.
• Experience working with LQA or similar quality standards is essential.
• Tech-savvy: Proficient in Microsoft Windows applications.
• Education: University/College degree in a related discipline is preferred.
• Interpersonal Skills: Strong problem-solving abilities and excellent communication.
• Reliability: Highly responsible and reliable.
• Pressure Handling: Ability to work well under pressure in a fast-paced environment.
• Team Player: Collaborate cohesively as part of a team.
• Guest Focus: Remain calm, courteous, and attentive to guest needs at all times.
• Knowledge of restaurant management softwares and POS.
• Flexibility: Ability to work a flexible schedule including weekdays, weekends, holiday and nights.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting

Additional Information

Salary: Subject to experience and qualifications, salary range $60,000-$75,000

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! \ #BELIMITLESS

Ready to Shape Culinary Excellence? Apply Now!

All your information will be kept confidential according to EEO guidelines.