Service Operations Technician 3

Intuitive

Service Operations Technician 3

Peachtree Corners, GA
Full Time
Paid
  • Responsibilities

    Job Description

    Primary Function of Position

    The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

    Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

    Essential Job Duties

    • Perform failure analysis, repair, testing, and/or packaging per applicable work instructions and experience
    • Updates RMA information in SAP such as complaint root cause, complaint codes, pm findings, and repairs needed
    • Maintains work order information such as the BOM, operations completed, tools used for repair, material used for repair, and test results
    • Examines wiring diagrams, schematics, assembly drawings, and fab drawings to conduct repairs and testing of FRUs
    • Provide detailed symptom descriptions for Failures uncovered during repair, functional test, and calibration to assist in component level troubleshooting
    • Conducts quality inspections of own or other’s work to ensure workmanship standards are met
    • Complete all required documentation per GDP guidelines
    • Reports quality issues and provides details necessary to create quality notifications (VR, PL, NCs) records transaction in SAP as needed to preserve traceability
    • Maintains neat and orderly work area in compliance with 6S standards
    • Follows all safety procedures and protocols
  • Qualifications

    Qualifications

    Required Skills and Experience

    • At least 2-4 years related experience, or degree in a STEM field, or equivalent combination of education and experience.
    • Ability to read, write, and understand English
    • Ability to interpret written instructions
    • Ability to do basic math
    • Ability to apply rational understanding to carry out instructions
    • Ability to communicate effectively with technical and non-technical internal customers
    • Proficient use of computer and associated programs
    • Acute attention to detail
    • Excellent hand eye coordination
    • Ability to handle small parts and tools
    • Ability to work varying shifts
    • Ability to work in a team environment

    Required Education and Training

    • Minimum High School Diploma or equivalent vocational training; and/or on the job training

    Working Conditions

    • Ability to lift up to 50lbs.
    • Able to use office and test equipment in a typical office/light manufacturing environment.
    • Repetitive motion. Substantial continual motion.
    • Excellent hand-eye coordination.
    • Vision abilities required include close, distance, color, depth and ability to adjust focus
    • Typical production & repairs environment.
    • General knowledge of clean and organized work areas and practices.
    • High urgency and stress associated with customer deadlines.
    • Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone.
    • Willing and able to work extended hours when necessary.

    Preferred Skills and Experience

    • Associates or Bachelors degree in a STEM field
    • Proficiency with SAP or equivalent
    • Proficient with Agile or equivalent
    • Previous experience executing SQL queries
    • Previous experience in a regulated industry

    Additional Information

    Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

    Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

    EEO and AA Policy

    We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

    We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.