Job Description

The Service Parts Sales Specialist is responsible for providing exceptional & timely customer support to our internal and external customers. They will provide in-house and in-field technical assistance to customers in the identification and order placement of paid service and/or spare parts in support of installed Bosch Rexroth AT products. The specialist will provide customer consultation for assembly, service and maintenance of Bosch Rexroth AT products.

PRINCIPAL RESPONSIBILITIES :

Spare Parts Functions (50%):

• Determine and recommend suitable service parts for customer installations.

• Prepare and publish recommended service parts list and related price and delivery proposals.

• Perform sales order input and coordination of customer service parts orders.

• Generate spare part quotes using SAP, MTPro, & other tools

• Quote spare part requests for new systems (concurrent with delivery of new systems)

• Support requests (domestic & global) for legacy conveyor systems & legacy modules

Technical Support Functions (50%):

• First point of contact for technical support, spare requests, spare part troubleshooting
  • Vmail, email, chat
• Take “cradle to grave” ownership for all spare part requests
• Support new part setup process – incl defining pricing, change status codes, reactivation of legacy parts as needed
• Support product obsolescence/end-of-life. Tasks include re-direct PO’s to replacement (if one exists), coordinate changes to status codes, remove planning parameters, populate replacement notes fields, etc.
• Maintain SAP MM03 service field for all current and new parts
  • Generate spare part reporting as needed by Tech Service Supervisor & Leadership
• Coordinate service activities between sales (direct and indirect) and Service dept.
• Travel required as necessary- average 20-25%
• Participate in departmental and divisional trainings and meetings as required
• Other varied tasks as so directed

Qualifications

Basic Requirements

• High School diploma/GED
• Minimum of 2 years technical experience
• Valid driver’s license (requirement for travel)
• Exceptional interpersonal communication (written/verbal) skills
• Ability to work autonomously
• Strong organization/prioritization skills

Preferred Requirements

• 3+ years of Bosch Rexroth transport conveyor product knowledge and applications
• Comprehensive product knowledge of the AT transport conveyor products
• Computer system knowledge (MS Office, SAP, CRM systems)

Additional Information

** Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.**

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• _ FIRST Robotics (For Inspiration and Recognition of Science and Technology)_
• _ AWIM (A World In Motion)_

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.