Job Title: Service Plumbing Technician

Reports To: Plumbing Team Lead

Department: Plumbing

Summary: Quality Plumbing is a family owned and operated business based out of North Kansas City. It is our goal to be the most trusted and reliable plumbing and mechanical company in the Kansas City area. We take great pride in providing great customer service and years of expertise in residential and commercial plumbing services. Quality Plumbing employs professionals who embody our core values of professionalism, integrity, and empathy. The ideal candidate will demonstrate consistency in their work, foster a sense of family within the team, and show unwavering commitment to our clients and colleagues.

We are looking for a professional candidate to join our team. The candidate will have experience in installing, repairing, and maintaining plumbing systems in residential, commercial, and industrial settings. You will be responsible for ensuring that all plumbing systems are functioning properly and meet all safety and building codes.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Execute the installation, maintenance, and repair of plumbing fixtures, pipes, and appliances, ensuring adherence to industry standards
• Maintain clear and open communication with customers, explaining plumbing issues, proposed solutions, and the steps involved in any work.
• Provide outstanding customer service by being responsive, courteous, and attentive to client needs and concerns, fostering long-term relationships.
• Respond promptly to emergency plumbing calls, assessing situations efficiently and implementing effective solutions to minimize damage.
• Approach each customer situation with empathy, actively listening to their concerns and providing reassurance during stressful plumbing emergencies.
• Prepare accurate and detailed estimates for plumbing services and materials, ensuring transparency and clarity in pricing for customers.
• Analyze plumbing issues to devise quick and effective solutions, demonstrating flexibility and ingenuity in resolving complex problems.
• Work together with other tradespeople to facilitate seamless plumbing installations and repairs on construction and renovation projects.
• Stay updated on plumbing codes and regulations, ensuring all work is compliant to maintain safety and quality standards.
• Maintain detailed records of work performed, materials used, and customer interactions to streamline operations and support future service requests.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong knowledge of plumbing systems, materials, and equipment.
• Excellent problem-solving skills and attention to detail.
• Good physical condition and strength to handle heavy equipment and work in various environments.
• Strong communication and customer service skills.

Education/Experience:

• High school diploma or equivalent.
• Proven experience as a plumber.

Physical Demands:

• Ability to lift and carry heavy materials and equipment (up to 50 lbs) regularly.
• Capability to work in confined spaces and at various heights.
• Proficiency in using hand and power tools.
• Stamina to perform physically demanding tasks, including standing, bending, and kneeling for extended periods.
• Dexterity and coordination to perform precise tasks in tight spaces.
• Ability to work in various weather conditions and environments, including outdoor and indoor settings.