Benefits:

Employee discounts

Opportunity for advancement

Training & development

JOB TITLE: Service Shift Lead and Trainer - Crafting Memorable Experiences!

PRIMARY OBJECTIVE: Elevate the dining experience by guiding guests through tailored suggestions, order taking, and ensuring overall satisfaction. This role extends beyond serving to include training and coaching team members, as well as supporting management in maintaining service standards. The position offers growth opportunities, including the potential to become a member of the leadership team and contribute to expanding service standards.

KEY RESPONSIBILITIES:

• Lead daily shifts by overseeing floor operations, supporting team members, and ensuring smooth, guest-focused service.

• Perform opening and closing duties, including setup, breakdown, cleanliness checks, and communication of shift notes.

• Act as the point person for guest concerns and shift-level decision-making, ensuring prompt resolution and service recovery.

• Step into the expediter role as needed, coordinating between service and culinary to ensure timely, accurate food service.

• Mentor new and existing staff through hands-on training, ongoing coaching, and reinforcement of company standards.

• Conduct pre-shift meetings and brief training sessions to maintain team alignment on service expectations, updates, and goals.

• Uphold and model responsible alcohol service, professionalism, and adherence to hospitality and cleanliness standards.

• Support team during high-volume periods with guest service, POS use, side work, and carryout coordination as needed.

REQUIRED QUALIFICATIONS/CERTIFICATIONS:

• Safe Alcohol Service certification - may obtain after hire at employee expense

• Previous leadership or training experience in a bar or restaurant.

• Strong communication, time management, and organizational skills.

• Customer service focus with strong salesmanship and an outgoing personality.

• Ability to remain calm, friendly, and enthusiastic under pressure.

MINIMUM REQUIREMENTS:

• Reliable transportation.

• 2+ year of high-volume restaurant serving experience.

• Leadership or training role experience preferred.

• Ability to stand for up to 8 hours per shift and occasionally lift heavy objects.

Join our team, lead the way in crafting memorable dining experiences, and unleash your serving and training skills! Apply now.