Position:

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Service Technician

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Reports To:

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Service manager

FLSA Status:

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Non-Exempt

FT/PT Status:

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FT

Position Overview :

BXI’s Service Technicians provide technical support services to customers which include installation, maintenance and repair of copiers and equipment.

Essential Job Functions:

1. Establish and maintain positive customer relationships.
2. On site troubleshooting and repair as well as preventative maintenance of copiers, printers and fax machines.
3. Maintain accurate parts inventory.
4. Reassembling machines after making repairs or replacing parts.
5. Converse with customers to determine details of equipment problems.
6. Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
7. Align, adjust, or calibrate equipment according to specifications.
8. Perform service work as timely and efficiently as you are capable.
9. Perform service work in a safe manner. All WCB rules do apply.
10. Assure that all “Request for Service / Service Reports” are filled out adequately with all information to perform that specific job and that these are returned to the Service Coordinator promptly upon completion of the job.
11. Take directions from the Service Manager through whom customer liaison is channeled. This includes both shop work and fieldwork.
12. Effective communication with Operations Manager and Service Manager for next day scheduling, issues, and concerns for proper customer service and scheduling.
13. Complete time sheets and service reports daily and apply all information required
14. Ensure all necessary parts required to complete the service job are ready and available for work.
15. Perform other duties as assigned or requested.

Qualifications:

• High school diploma
• Technical school or associates degree in electronics or equivalent experience
• Field service experience in the office equipment industry.
• Must be able to work independently with little supervision.
• Must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
• Must possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.
• Possess a valid driver’s license.

Knowledge/Skills/Abilities/Working Conditions:

• Knowledge of copiers, including their design, uses, repair, and maintenance.
• Determining causes of operating errors and deciding what to do about it.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

ADA Requirements

• Working conditions are typically an office environment. Work requires significant local travel and may require occasion overnight and/or weekend and evening work.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently:

  • Use hands to handle, control, or feel objects, tools, or controls.
  • Repetitive motions.
  • Bend or twist the body when operating equipment or examining or moving patients.
  • Able to communicate verbally.

• Moderate to occasional:

  • Lifting (1-50 pounds).
  • Walking, sitting, kneeling, crouching.