Service Technician

Department: Service

Reports to: Service Director

Job Responsibilities

· proper machinery installation, proper accessory management and proper understanding of service data)

· Optimize work order organization, safe tool use and customer data reporting.

· Demonstrate understanding of expense reimbursement documentation and customer service evaluations

· Partner with internal Sales, marketing, finance, customer service and R&D teams to support stake holder objectives

· On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines

· Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.

· Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.

· Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.

· Provide one-to-one training and guidance for new hired service team member.

Qualifications

1. Associate degree or above, majoring in mechanical, electrical and other science and engineering related fields preferred;

2. More than 2 years of service experience in the laser cutting machine or related industries;

3. Work diligently and conscientiously, have strong execution ability, have team spirit, and have a certain ability to withstand pressure; Good service mentality, communication in patience

Travel

Able to travel nationally or to Canada if required;

Have some flexibilities in working hours basing on customer`s requirement.