Job Description

The Service Technician plays a crucial role in the installation, maintenance, and troubleshooting of security systems, ensuring the highest level of functionality and customer satisfaction within the Field Operations Department.

Value and Beliefs of this Role:

The person in this role must provide world-class service to customers, colleagues, and communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily. In this role we want you to grow with us and deliver results as an exceptional Service Technician II as a part of the Field Operations Department. This job requires a person who remains professional, organized, collaborative, detail oriented and always delivers consistency.

Responsibilities:

• Maintain security systems, including but not limited to access control, video surveillance, and intrusion detection systems.
• Conduct system upgrades and modifications to meet client requirements and industry standards.
• Collaborate with project teams to ensure successful implementation of security solutions.
• Track inventory.
• Identify and resolve technical issues promptly and efficiently.
• Conduct diagnostic tests and utilize troubleshooting tools to analyze system performance.
• Provide remote and on-site support to address client concerns and maintain system functionality.
• Interface directly with clients to understand their needs and address inquiries.
• Provide training and guidance to clients on system operation and maintenance.
• Build and maintain positive client relationships through effective communication and problem resolution.
• Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes.
• Collaborate with the technical support team to contribute to knowledge bases and best practices.
• Ensure that all installations and services meet company and industry standards.
• Conduct regular quality checks and participate in quality improvement initiatives.
• Other duties assigned within reason of current role previously specified.

Qualifications

• Minimum high school degree/GED required. Relevant trade certification preferred.
• Minimum of 3+ years of experience in the installation and maintenance of security systems. With experience with projects 100K min.
• 1 to 2 product-specific certifications helpful; industry-specific certifications desired; must have or be able to obtain applicable state and/or local required industry licenses as required by state law; Must have valid driver’s license with a clean driving record.
• The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The position may require Personal Protective Equipment (PPE) use such as safety glasses, hard hat, ear plugs, steel-toed shoes, or work boots, as required on job site. May require safety vest.
• Basic construction with some level of electrical or a low voltage background
• Experience in 1 or more of the following industries: electronic/electrical, fire alarm & life safety, data-cable installation and/or building automation.
• Intimate knowledge of field hardware.
• Ability to read and understand design drawings, PWS, requirements docs, and typical.
• Understand Life Safety and building codes.
• Ability to discern need for escalated support and communicate need for help. Ability to work with minimal supervision.

Requirements

• United States Citizenship
• Active Driver’s License
• Lenel S2 experience
• Lenel Certified Professional (LCP), or Lenel Certified Expert (LCE) certification
• The job may require lifting objects weighing up to 50 pounds and climbing a ladder. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions.
• Security Clearances: This position requires a Secret Security Clearance. The clearance requirements are determined by the agency(s) in which you are assigned. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance.

Additional Information

Salary Range: $35/hr-$38/hr

Company Benefits:
Convergint Federal fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. ** __**

Convergint Federal will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities