Location: 1110 W. Washington, Phoenix, AZ, 85007

Requirements: Background check and fingerprinting clearance (FCC Card).

Position Summary: The Service Desk Analyst will handle tickets, provide technical support, and ensure prompt issue resolution. Responsibilities include imaging and deploying desktops, laptops, and tablets, addressing software/hardware issues, and delivering exceptional customer service.

Key Skills:

Strong customer service, communication, and problem-solving skills.

Ability to prioritize, multitask, and resolve technical issues.

Experience in desktop imaging, deployment, and troubleshooting in a network environment.

Preferred Skills:

Analyze and resolve complex desktop issues efficiently.

Qualifications:

2-4 years of technical service desk experience.

Certifications: Microsoft, CompTIA A+, HP/Dell accreditation preferred.

Education: Associate's degree in IT or equivalent.