Reporting to the Manager, the Assistant Manager will be responsible for managing cleaning operations and staff assigned to cleaning services at Amazon in Hamilton on Friday, Saturday, Sunday and Monday, 2:00 pm to Midnight (10 Hour Shifts)

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean/ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Functional Duties

Safety Training and Onboarding of new hires on job requirements and employment expectations, which includes ServiceMaster cleaning procedures

Maintain all building areas above established quality standards

Maintain daily reporting off staff attendance and task schedules

Supporting supervisors in management of cleaning crews.

Manage performance of crews/staff on work assignments, regularly communicate performance expectations and provide feedback to address opportunities/improve productivity

Monitor adherence to standards/policies set by Amazon and ServiceMaster, including, but not limited to, timely attendance to work assignments, dress code and personal appearance of crew/staff on a daily basis

Manage inventory of supplies by reviewing usage, condition of equipment and restocking

Adjust schedules and shift times as necessary to accommodate changes in traffic patterns, weather conditions or personal emergencies, and communicate in a timely manner to crew/staff

Accurate record keeping of all time sheets and ensuring required parties are communicated to in a timely manner

General

Establish positive rapport with client representatives

Provide an exceptional level of service that exceeds the expectation of the client

Conduct all work in accordance with company safety policies

Adherence to all company workplace policies

Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Ability to manage people and drive performance of crew/staff

Effective communication skills both written and verbal, providing safety training and onboarding to all new cleaning staff at site

Ability to engage staff in conversations to service their needs and meet expectations

Proven ability to build and maintain strong working relationships

Pride taken in providing clean commercial environments to clients

Strong attention to detail and ability to multi-task

Demonstrated sound work ethics

Flexible, adaptable and able to work effectively in a variety of settings

Works well independently and in a team environment

Educational Requirements

Education Required: High School and Post-secondary education and/or the equivalent combination of education and experience in the industry.

Other Education/Certification/Training preferred: n/a

Work Experience Requirements

Work experience required: Minimum of three (3) years of experience in a supervisory role. Experience in commercial cleaning is preferred.

Job related experience required: Minimum of five (5) years of experience in cleaning services.

Technical Requirements

Equipment: Vacuum cleaners, Floor Scrubbers

Software: n/a

Other: n/a

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.

Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.

Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.

Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.

Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a medium level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

<p style="font-size: 8pt;"><em>This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise</em><em>, and all hiring decisions will be made by the management of this franchise</em><em>. All inquiries about employment at this franchise</em><em> should be made directly to the franchise location, and not to </em><em><strong><span class="il">ServiceMaster</span> of Canada Ltd</strong></em><em>.</em></p>