Job Description

THIS POSITION REPORTS TO: Training Operations Leader

We are looking for a Learning Management System Administrator to support ServiceNow’s Now Learning System.

This candidate must have proven technical skills, experience administering an LMS and experience delivering excellent end-user support in a technical environment. The ideal candidate has ServiceNow experience.

WHAT YOU GET TO DO IN THIS ROLE:

• Configuration and management of Now Learning objects, audience types, designing, and executing prescriptive policies, browse categories, notifications, entitlements, discount levels, permissions, and payment policies, etc. to meet the business needs of the Training and Certification Organization.
• Work closely with the Training Operations team to define additional Now Learning requirements/needs, suggest best practice and configuration opportunities to meet those needs, and support implementation efforts.
• Conduct quality assurance and ensure ServiceNow’s standards, policies, and procedures are followed and enforced.
• Participate in customization, testing, and release processes.
• Assist in the definition of new project scope and objectives and ensure technical feasibility.
  • Liaise with IT, Support, and other teams as necessary to resolve issues and drive completion of projects.
• Gather requirements, develop, and generate reports using Now Learning and other tools such as Tableau and Excel.
• Support Now Learning users.
  • Troubleshoot and resolve user and admin issues.
• Work with IT, SMEs, and vendors on open issues and resolutions.
• Become an expert in Now Learning functionality and actively participate in driving enhancements and shaping the overall evolution of Now Learning to meet critical business needs.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• Associates or bachelor’s degree in Computer Science or related fields.
• 2-4 years of experience in IT or training area.
• ServiceNow platform experience.
• Experience with creating complex reports.
• Familiarity with complex eCommerce capabilities.
• Ability to analyze challenges, problems, and process breakdowns for continuing improvement.
• Ability to work collaboratively in multi-disciplinary teams.
• Ability to prioritize project tasks in a fast-paced culture and execute work with speed and accuracy.
• Excellent verbal, written, proofreading, and editing skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong commitment to excellent customer service.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.