Job Description

ServiceNow is on our way to becoming the defining software company for the 21st century -- a key part of that vision is thoughtful growth of our account teams and how each role on the team works together in the support of our customers. Teamwork is not just a catch phrase at ServiceNow, it's the way we do business and the way we differentiate. We are looking for passionate problem-solver to join our team as an associate to help drive our organizational strategy within our Customer Success Group (CSG) through to execution.

Leveraging each Go-To-Market (GTM) role is part of our winning strategy: we need to ensure that we have the right roles to align to our strategy – and that these roles are set up for success. As the GTM Organizational Strategy Associate , you will be joining a tiny but tenacious team responsible for establishing the role definition and policy for our customer-facing roles within Sales, Customer Outcomes, and Alliances. But we don’t stop there: we also take our role strategy “off the page” and work with matrix teams to ensure that any policy becomes our reality. You will play a key role to keep our policy initiatives well defined and on track. Additionally, you will support our internal operations teams driving updates to our sales processes, tools, and enablement to fully operationalize the new role definition.

You will be joining our global GTM Strategy and Programs team which drives the cornerstone programs for our Sales, Customer Outcomes and Alliances groups. As the GTM Organizational Strategy Associate , you will understand how these programs inter-relate. You are curious, motivated, and you enjoy “connecting the dots.” You will build on those competencies to support the growth of this small, but critical function. Your ability to break down problems and quickly organize, build, and execute an operational plan is critical for our ability to be agile and get policy changes in the hands of the GTM field roles. As you grow in the role, you will develop your skills in sales strategy as well as sales operations.

What you get to do in this role:

• Manage all aspects of our growing content library including liaising with subject matter experts for role-related updates and drafting written playbooks and job aids
• Gather input and feedback across our global stakeholders to drive improvements for materials and job aids
• Document project summaries and next steps to set up our internal customers for success
• Support policy projects by developing and tracking timelines and program communications
• Contribute to improving our capabilities by enhancing existing processes

Qualifications

To be successful in this role you have:

• Positivity, a can-do attitude, and a sense of humor - because we are truly hungry and humble
• Excellent communication and collaboration skills; inclusive of written and verbal communications as well as visualizations
• Willingness to wear multiple hats within a (very) small team
• Awareness of the customer journey and how customer-facing roles interact and work together towards successful outcomes (sales or customer success experience a plus)
• Organizational design or human capital knowledge, preferred
• Experience organizing programs and driving outcomes
• Minimum 3+ years of professional experience in Sales, Customer Experience, Sales Operations for enterprise software/SaaS, or consulting for Sales functions

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $85,500 - $132,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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