Job Description

As an integral member of ServiceNow’s Global Sales Enablement team, the ROLE EXCELLENCE ENABLEMENT MANAGER– DIGITAL GTM is responsible for leading and driving the management and continuous improvement of training and enablement for ServiceNow’s Digital Go-to-Market teams. You will make sure all Digital roles are considered as global programs are developed.

The Digital GTM Role Excellence Program is focused on building role-based enablement for Digital teams through the use of Program Management, Curriculum Design, and Learning Experience. This position will drive enablement programs to increase capabilities and build role-specific skills.

The ROLE EXCELLENCE ENABLEMENT LEAD – DIGITAL GTM will align all programs to these four core pillars:

• Enablement architecture is based on a business outcome, the customer’s experience, and the future-state profile of a role.
• Deliverables are prioritized based on ServiceNow’s strategy, current industry data and competitive intelligence and are tailored and customized to each persona.
• Learning is experiential and sequenced based on how people learn.
• Programming is predictable, planned, consistent, trackable, and measured to an agreed-upon standard.

WHAT YOU GET TO DO IN THIS ROLE:

• Work with key stakeholders at the management/executive level to assess and understand skills and enablement needs, define options, and translate them into actionable and measurable program objectives and goals.
• Gather industry trends and competitive intelligence and transform that data into digestible learning programs, field ready assets, toolkits and enablement for field readiness programming.
• Prioritize what each role needs to know and convert those needs into enablement programs that achieve measurable success. You will be collaborating with Program leads within the Digital Enablement organization.
• Be aware of and align enablement to the shifts in ServiceNow’s strategy as well as external shifts e.g. industry and competition and what’s required to adapt to those changes and challenges.
• Invite and collaborate closely with subject matter and role experts to contribute their knowledge, frameworks and existing content to prioritized topics in the enablement architecture for each role.
• Provide thought leadership and innovation to deliver enablement and programs in new and unique ways to improve time to market, learner time to productivity, and deliver customer scenario-based learning and assessments.
• Represent the requirements and needs of Digital GTM roles while influencing the direction of training activities, content, and assessments
• Drive the successful execution of initiatives to ensure milestones and objectives are met while ensuring quality
• Deliver effective program communications that inform, influence and drive adoption and championship of programs and deliverables
• Develop and manage a detailed project or program plan that considers all requirements, constraints, resources, and deliverables associated with the defined objectives
• Effectively manage risk, partnering with colleagues to ensure the right decisions are made at the right time, appropriate communication occurs, and plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements.
• Leverage change management best practices to ensure the successful adoption of strategic initiatives.

Qualifications

The ideal candidate thrives in a fast-paced environment, is flexible and comfortable with changing priorities, is able to distill large amounts of information into simple concepts and can build effective working relationships cross-functionally. 

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• A strong GTM background, with experience in enablement, sales, prospecting, and previous experience in assessing the needs of a go-to-market business to deliver meaningful enablement programs. Experience in an enterprise level software consulting or sales role and/or deep knowledge of the end-to-end sales lifecycle is essential. 
• 2+ years as in a strategic sales, consulting, or industry GTM role - preferably in complex software selling environments
• 2+ years in Sales or GTM enablement
• Strong communication, critical thinking, and interpersonal skills.
• Excellent presentations skills and ability to garner support for new ideas and initiatives.
• Ability to identify and resolve roadblocks through strong collaboration and communication skills.
• Ability to establish and build close working relationships. Strong personal credibility and influencing skills. Team-oriented planner and decision-maker.
• Ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria.
• Strong aptitude for learning new technologies and leveraging tools of the trade, such as new training methods and practices

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.