Job Description

We are looking for an experienced self-starter to join our team as a manager to help drive our Portfolio and GTM function execution within our Strategic Accounts Marquee Business.

Supporting our largest most strategic customers and account teams, the Marquee Business is driving innovation within how we help our customers succeed and deliver a low friction experience for our account teams considering the complexity and demands of the business. As the Portfolio & GTM Specialist, you will be joining a tiny but tenacious team responsible for executing the portfolio management and GTM capabilities across the Marque Strategic Account Offers. But we don’t stop there: we work in a matrix environment including marketing, sales, inspire value, strategic initiatives, adoption advisory and others to ensure that the Marquee Experience becomes our reality and delivers on Wowing our customers and account teams.

Reporting to the Director, CxO Initiatives, you will be joining our global Strategic Accounts Marquee Business. As the Portfolio & GTM Specialist, you will understand how the Offers within the experience interrelate and knowledgeable of how we can innovate, execute and iterate on the Marquee Experience. You have a proven track record for “connecting the dots” and you will leverage those skills as you connect the Offers as a journey for the customer that transforms their business and leads to exponential growth for ServiceNow. Your ability to influence upward and across the organization to drive alignment and key changes will be critical. You are no stranger to highly-matrixed, fast-changing organizations and your natural curiosity will help as you work with every part of our business – in every part of the world – to partner on all facets of programs that drive success for thew customer and account teams.

What you get to do in this role:

• Roll-up your sleeves and work with stakeholders across the business – and across the globe – to identify, improve and architect the right capabilities for Marquee needed to execute for the customers, account teams and the Marquee Business
• Based on insights from customers and account teams, help us determine ways to improve and innovate to deliver WOW
• Inspire cross-functional collaboration with other teams, such as sales, enablement, marketing, Workflow Design Studio, Global Advisory Board, Large Deal team, Inspire Value, Strategic Initiatives, and beyond
• Manage the Marquee Experience lifecycle: from strategy and innovation to execution/iteration and realization/positive outcomes
• Co-develop and manage a cross-portfolio feedback system that captures insights from customers and account teams regarding the delivery of the Marquee Experience
• Manage ongoing updates to Marquee Experience Playbook and support other enablement projects with Enablement organization
• Support and refine new Offer criteria guide to evaluate new innovation ideas.
• Develop a plan to benchmark the Marquee Experience to drive new innovation

Qualifications

• Positivity, a can-do attitude, and a sense of humor, thrive in the ambiguity of a new business - because we are truly hungry and humble
• Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization, inclusive of written and verbal communications as well as visualizations
• Strong organizational and detail-oriented skills
• Proven ability to manage multiple projects simultaneously and deliver results within tight timelines
• Willingness to wear multiple hats within a (very) small team
• Strong collaboration, planning, influencing, and prioritization skills
• Fluency in the customer journey, Sales, and how customer-facing roles interact and work together towards successful outcomes
• Experience in program management and/or leading cross functional teams to achieve major initiatives
• Understanding end-to-end process improvement; designing processes and defining metrics across Marquee Team functions. Portfolio management experience is a plus
• Minimum 5+ years of professional experience in Sales, Customer Experience, Sales Operations for enterprise software/SaaS, or consulting for Sales functions

For positions in the Bay Area, we offer a base pay of $104,900 - $173,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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