Job Description

** Please Note: **This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

ServiceNow’s load-balancing team is responsible for delivering application traffic to every ServiceNow customer worldwide. We built our load-balancing solution using well-known open-source technologies and combined it with the power of the ServiceNow platform to transform customer requirements into host configurations and deploy them at scale. We are continuously observing, measuring, testing, optimizing, and redeploying to keep our platform current, add new features, and maintain a high level of performance as we continue to grow rapidly.

What you get to do in this role:

• Maintain software-defined declarative infrastructure, at scale.

• Manage large-scale infrastructure with code.

• Implement new open-source and commercial tools, technologies, and methodologies.

• Collaborate with peer teams who have built world-class networking and orchestration solutions.

• Resolve operational issues in the load-balancing infrastructure of both an urgent and non-urgent nature.

• Take a lead role in the engagement and mitigation of outage-causing events or issues.

• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.

• Review, consult and prepare for planned change introduction to the production environment.

• Participate in rotating “on-call” schedule with other members of the team including weekends.

• Perform software upgrades and security patching.

• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.

• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

• Create and maintain technical documentation of the infrastructure and processes.

• Contribute to processes and automation to help build a low-touch, continuous deployment infrastructure where inputs at one end of the deployment pipeline are manifested in production in minutes with zero impact and a 100% success rate, allowing us to deploy or update at scale with a few clicks.

Qualifications

To be successful in this role you have:

• 6+ years hands-on experience with Layer 4-7 networking protocols, such as TCP/UDP load balancing, SSL/TLS termination, and HTTP/HTTPS traffic management.
• Expert knowledge of F5 Networks and NGINX, demonstrating proficiency in relevant skills and tasks.
• Ability to figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies - too many to rely solely on the knowledge of others. To succeed you will need to investigate and discover on your own.
• Is very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Ansible, Puppet, etc.
• Expert knowledge of Docker and Kubernetes.
• Working knowledge of related internet protocols such as DNS, LDAP, NTP, SMTP, etc.
• Excellent oral and written communication skills
• Integrity, and honesty and can uphold ServiceNow’s values.
• Ability to partner with peers who are globally distributed.
• Strong communication skills and empathy for customers.
• Capable of learning new technologies in a fast-paced environment.

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $123,800 - $216,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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