Job Description

LOCATION: REMOTE, AMS (EAST COAST)

As part of ServiceNow's rapidly growing initiatives, we are expanding our NextGen team. NextGen has a unique focus on creating alternative and accelerated pathways into digital jobs and employment in the ServiceNow ecosystem. Since its inception in 2019, NextGen has worked with nonprofits, universities, and workforce development organizations to create programs and connections that reach communities outside the traditional talent pipelines. This includes innovative programs such as the Northeastern Degree Apprenticeship Program, job reskilling or upskilling programs for Veterans, those returning to work, those transitioning into new jobs, and communities that have had limited access to technical employment. We measure our success through the number of program participants who are sustainably employed within one year of program completion.

ROLE

The ServiceNow NextGen team is looking for an Instructional Designer to join us. The NextGen curriculum is an essential component of our offering, maintenance and development of the curriculum is a significant factor in the success of our talent. In this role, you will maintain and improve our training curriculum, a 9-16 week full time collection of classes, on-demand learning, practical exercises and supporting events. You will become familiar with ServiceNow training offerings and have an opinion on their content. You will be responsible for ensuring that the Program Managers have an updated copy of the curriculum, which includes frequently amended links to online resources. You will report to the Lead Architect.

WHAT YOU GET TO DO IN THIS ROLE:

• Maintain and develop the curriculum based on NextGen strategy and feedback received.
• Support NextGen Program Managers and Trainers to understand the curriculum.
• Be familiar with the resources available within Now Learning and identify content to be included that will improve or update the NextGen curriculum.
• Be familiar with the resources available beyond ServiceNow and identify content to be included that will improve or update the NextGen curriculum.
• Be familiar with NextGen developed content and suggest new content or updates to NextGen developed content that will improve or update the NextGen curriculum.
• Maintain content within the NextGen curriculum, such as links to resources.
• Identify content to be removed from the NextGen curriculum.
• Review partner provided content and presentations to validate or propose improvements.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Empathy and adaptability for our diverse and traditionally marginalized talent and for their circumstances.
• Experience in developing learning experiences.
• Strong team player with the ability to foster positive and productive relationships.
• Comfortable working in a fast-paced, high capacity work environment.
• Good communication and organizational skills.
• Good time management and prioritization skills.
• Ability to proceed independently and carry out assignments to completion with minimal instruction.
• Desire to learn new skills and ideas.
• Qualifications in Adult Learning Theory is desired, but is not essential.
• Experience of developing adult learning will be considered, but is not essential.
• Appropriate qualifications for developing learning offerings will be considered, but are not essential.

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.