Job Description

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.   People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

We are looking for an exceptional OUTBOUND PRODUCT MANAGER TO OWN GO TO MARKET READINESS, PRE-SALES ACTIVITIES, CUSTOMER ENABLEMENT AND DELIVER MORE VALUE TO OUR CUSTOMERS.

You will be part of Outbound product management team working on building the next generation of Enterprise SaaS solutions for Process Optimization and Hyperautomation. This position reports to: Director, Product Management, Process Optimization.

Role

Your mission will be to be to evangelize the product’s best practices and enable other teams as part of our go to market readiness and deliver more value to our customers. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers in our Business Unit, but also across all other business units within ServiceNow. In your role you will be working closely also cross-functionally with Sales, Marketing, Customer Outcomes, and Alliance & Channels.

WHAT YOU GET TO DO IN THIS ROLE:

Product Strategy & Planning

• • Package, update and deliver in-depth competitive analysis for Sales, SCs and GTM partners (with input from PMM on competitors' GTM and product specific inputs from inbound PMs)
    • Act as input channel for product requirements from various stakeholder groups from the different BUs and from customers + partner ecosystem.
    • Evangelize customer experience through deep understanding of features, value prop, and end user experiences to drive customer adoption

• Enablement

  • Responsible for enabling PMM, Core SCs, Solution Sales/Solution Specialists, Customer Outcomes, and Partner orgs
  • Work with enablement teams in our BU, but also outside our BU to ensure content consistency • Provide Best Practices documentation.
  • Provide content to other BUs and educate on best practices
  • Provide guidance on integration opportunities for stakeholder groups
  • Coordinate with stakeholder groups to implement Automation Engine in production environments
  • Drive adoption of solutions in stakeholder groups through follow-up and checkpoints
  • Guide additional improvement opportunities through Automation Engine for stakeholder groups
  • Develop and present demo content as needed to support Events/MQs/Waves (with help from inbound and PMM as needed)
  • Enable Now on Now and make sure internal product use is aligned with best practices

Pricing & Packaging

• • Provide recommendation to Pricing Committee on pricing and packaging (in conjunction with central Pricing team) Customer Onboarding & Retention
    •  Provide thought leadership services for onboarding for select accounts from product success experts • Renewal help & product strategy discussions for select customers with product success experts.
    •  Act as SMEs for the other BUs to help with renewals and escalations
    •  Help with press and analyst briefings • @Scale Customer adoption initiatives – own campaign strategy and collateral, work with PMM to execute Customer Insights & Other Interactions
    • Know top 20-50 customers, their use cases, gains & pains
    •  Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs’ feedback on product roadmap to inform product strategy, Identify candidates for customer programs and references
    • Track sales pipeline and renewals and flag issues • Define customer maturity model • Lead EBCs presentations for existing customers (with help from Inbound PM as needed)
    • Own Community presence and “first-value” content for the solutions

Qualifications

• Bachelor or Master degree
• 5+ years of experience in product management, solution consultant. or product success/marketing
• 5+ years of experience related to Process Mining, Business Process Management, data analytics & insights or Integration with other platforms.
• Very strong written and oral communication skills.
• Customer focus: passion for delivering customer value; has a track record in building strong customer relationships and ability to go deep 1:1 with customers on technical product topics
• Experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos
• Strategic thinker: Able to form the big picture of the product ecosystem and create an optimal end to end customer experience based on deep understanding of customer use cases, pain points, and product functionality
• Excellent people and teamwork skills to thrive in a highly collaborative environment and interact effectively with colleagues across many teams, partners, and customers •
• Facilitative leadership skills: Proven ability to influence cross-functional teams without formal authority; ability to use market, product, and business knowledge to inform decisions and communicate effectively with internal and external parties

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.