Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Job Purpose:

As an IT Asset Management (ITAM) analyst, job is to provide guidance and manage ITAM activities which includes maintaining the software and hardware repositories throughout its life cycle, from acquisition through final disposition, maintain compliance, software renewals, life cycle planning, cost optimization, and working with partners to ensure timely delivery of software and hardware assets to enable our business to function in a seamless and secure manner.

What you get to do in this role:

• Responsible to work with business stakeholders to successfully manage and maintain the data integrity and completeness of the IT asset inventories (Hardware Asset Management Database and Software Asset Management Database).
• Acts as a liaison between the development and operations teams to communicate changes and expected issues in production environment for asset management.
• Responsible for software asset portfolio with respect to acquisition, request fulfillment under SLA, utilization, tracking, compliance and final disposition of assets.
• Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance and service offerings.
• Responsible to collect information for budgeting, software compliance and inventory, contract summaries, and cost comparisons.
• Responsible for reporting/analyzing software installations versus software licenses.
• Identifies opportunities for process enhancements and efficiency gains.
• Participation in defining requirements, processes and procedures for asset management strategies for the enterprise.
• Participation in ongoing improvement initiatives to automate and achieve operational excellence.
• Working alongside teams within the business or the management team to establish business needs.
• Responsible for analysis that assists with the management of maintenance, support and license renewals in advance of their expiration.
• Maintaining an hardware inventory of assets within the appropriate management systems and ensure assets are properly documented (i.e. serial number, asset tag, name, etc.).
• Submitting purchase requests for new software and hardware assets and related supplies as needed.
• Coordinating with the enterprise procurement and accounting areas and vendors on ordering, receiving and invoicing of software/hardware assets.
• Providing support to IT and Legal areas in the contract management areas of RFI/RFP, vendor selection, contract negotiation and contract administration for assets.
• Providing reporting (scheduled and ad hoc) as need to support the ITAM Governance activities.

Qualifications

To be successful in this role you have:

• 5+ years hands on Hardware and Software experience.
• 5+ years hands on Hardware and Software purchasing experience.
• Deep knowledge of Configuration Management practices.
• Experience interpreting licensing terms and conditions.
• Demonstrated ability to use ServiceNow platform.
• Broad knowledge of IT Asset Management and Discovery tools.
• Demonstrated ability to manage tasks/projects to required deadlines.
• Excellent written and verbal communication skills.
• Attention to detail and Proven researching ability.
• Effective judgement in prioritizing and time allocation.
• Builds Trust, Innovate and problem solving skills.
• Ability to research hardware and software trends.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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