Job Description

LEGAL OPERATIONS MANAGER, PROJECT MANAGEMENT SANTA CLARA, CA

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

This role will report to the Legal Operations and Transformation Lead and will be a key role in successfully delivering Legal Operations goals.

WHAT YOU GET TO DO IN THIS ROLE:

· Help drive project management and change management activities for Legal Operations and the Legal Department

· Assist with implementation, and execution of Legal Operations strategic initiatives and annual goals with the ability to highlight and report on quarterly and annual accomplishments, trends, and related metrics

· Assist with management of the Law Department’s pillar initiatives including the coordination and documentation of key attorney-led initiatives focused on Law Department development, engagement, and ways of working

· Project manage key projects, create project plans, co-ordinate with stakeholders and subject matter experts for timely and quality delivery

· Communicate project deliverables, milestones, risks, and dependencies to stakeholders in a timely manner

· Monitor and report project progress on a regular basis

· Facilitate meetings, create agendas, document meeting minutes, and track action items

· Implement change management plan for driving successful adoption 

· Help deliver change management and enablement activities for the legal customer zero initiative and track adoption

· Create training materials and co-ordinate enablement trainings

· Help create legal operations focused playbooks, templates, checklists, and apps to drive operational efficiencies, increase productivity, decrease risks, and contain costs

· Collaborate with cross-functional teams, primarily with, but not limited to, Communications and IT, on projects managed by Legal Operations

Qualifications

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• Minimum 4 -5 years of relevant professional experience in Legal Operations, preferably supporting or managing legal operations programs, project, and processes in a corporate law department or law firm
• Be curious: learn to recognizing needs, spotting trends, anticipating issues, pivoting projects, and solving problems
• Ability to balance and prioritize multiple time-sensitive tasks, and manage competing priorities effectively and independently, including driving results and delivering to deadlines
• Ability to work effectively and collaboratively within a growing legal team and cross-functionally
• Strong execution focus is critical to this role
• Exposure to business process management
• Good listening and communication skills
• Effective facilitation and influencing skills
• Ability to work in a fast-paced, dynamic, and diverse environment
• Must be a team player: teamwork makes the dream work!
• Embrace and encourage a culturally diverse corporate and team culture
• PMP certification is preferred

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and enthusiasm will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.