Job Description

Role: 

An amazing opportunity exists within the Global Digital Acquisition Strategy and Operations (DASO) team at ServiceNow as we are looking for a Senior Program Manager with a track record of supporting a complex marketing organization. This role provides program management, marketing performance strategy & analytics, and planning that will help support leadership goals and objectives. This person will work closely with leadership across multiple marketing teams with a focus on fast and iterative insights and possess strong organization and communication skills.

What you get to do in this role: 

• Manage cross-functional program deliverables and deadlines across multiple digital acquisition channels globally and assure alignment between all stakeholders
• Create organization wide templates, workflows, and processes that eliminate blockers and streamline processes and deliverables
• Understand cross-functional goals and processes to strategically create better alignment in the areas of: resourcing, budgeting, capacity planning, reporting, and strategic planning.
• Provide data-driven presentations and or models to inform leadership of team performance and progress towards goals.
• Own information gathering of any marketing communications that need to be past to or actioned by DASO team
• Coordinate high-level goals and targets with accountable owners through regular reviews and checkpoints.
• Own budget, spend maintenance and governance within DASO org as well as Finance and procurement
• Own management of hiring, headcount, and staff related needs
• Manage, influence and collaborate on special projects as needed for leadership and coordinate cross team participation to assure completion of process.
• Own roadmaps, timelines and communication plans on all DASO  annual and quarterly planning, strategy decks, QBRs and event/ team planning
• QA DASO leadership deliverables and assure completion and quality control
• Manage agendas, action items, communication and  follow through to completion of projects coming out of strategic meetings.
• Organize and assure centralized place for team communication, documentation, training etc
• Run and coordination All hands, strategic meetings, DASO recognition and team building initiatives
• Own employee onboarding process and training bootcamps
• Develope and integrate/ implement processes as need to assure greatest efficiencies.  
• Help manage day to day operations for DASO leadership
• Collaborate across departments and partner with key stakeholders as needed to assure quality delivery of projects required of DASO to stakeholders.

Qualifications

Qualifications:

• 10+ years of program and/or project management experience in marketing organization
• 5+ years of experience in marketing operations, planning, execution and reporting process including project management and prioritization.
• Experience working across multiple digital marketing channels including Ad Ops, SEO, SEM, email, events etc
• Proficient understanding of Digital Landscape and all moving parts of a Digital organization
• Experience working in a global cross-functional environment and influencing multiple stakeholders to complete deliverables and meet deadlines.
• Familiarity with Enterprise B2B tech marketing initiatives and projects as well as project management tools and systems
• Strong communication, presentation, excel, organizational, tactical execution, and operational skills.
• Outgoing personality with strong interpersonal skills.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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