Job Description

In 2022 we are looking to fill apprenticeship roles in the Experience Organization, that consist of nearly 600 employees in Product Design, Design Operations, UX Research and Technical Content.     As an apprentice, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team.

WHAT YOU GET TO DO: 

• Creating product documentation for end users and system administrators 
• Learning to author in a variety of environments, primarily DITA/XML 
• Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product 
• Working closely with development teams in an Agile environment 
• Conducting peer reviews of documentation 
• Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)

WHO YOU ARE:  

• Have the ability to understand and learn technical products and concepts 
• Have the ability to obtain information through research, interviews, and experimentation 
• Passionate about creating content 
• Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views 
• Experience working in markup languages such as DITA, HTML, XML, or SGML is a plus 
• Ability to provide writing samples demonstrating your ability to research, analyze, and apply critical thinking to a subject OR sample web pages or other multimedia communications project is a plus

APPRENTICESHIP DETAILS: 

• 6 months: 
  • START DATE: July 11, 2022 
  • END DATE: December 16, 2022

   

• Full time 
  • 40 hrs/week 
  • Benefits – health benefits, 401k, etc 
  • Hourly competitive pay, based on experience

   

• Location: Open to all locations in the United States (Remote and onsite) 
• Relocation stipend offered

Qualifications

CAREER CHANGERS AND/OR EMERGING TALENT: We are looking for aspiring talent that has passion for Technical Writing with minimal relevant job experience, and who is eager to learn 

• Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply 
• Ability to commit full-time during program dates 
• Applicants must be currently authorized to work in the United States on a full-time basis

***Actively enrolled university students, or recent university graduates (May 2021-Present), are eligible for internships and new college graduate roles instead ***

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.