Job description

The ideal candidate will possess a deep understanding of ServiceNow's capabilities and a proven track record in architecture and project leadership. Works closely with internal and external IT resources including: Systems, Communications, Security, Project Management Team, and SNOW Development team to release changes in the ServiceNow environment.

Responsibilities

•  Analyzes and translates business information and technical requirements into an architectural blueprint.
•  Lead the design and architecture of ServiceNow solutions across multiple modules.
•  Partner with IT and ServiceNow teams to establish delivery operating governance to ensure successful go-lives, end user adoption and on-going support.
•  Ensure best practices and governance processes are followed during the lifecycle of projects.
•  Lead all technical aspects of project and solution delivery including Application UI, workflow, development of specific reporting and integration components (SSO,LDAP, etc.).
•  Develop technical strategies and roadmaps for ServiceNow implementations, upgrades, and integrations.
•  Assist in the implementation and configuration of ServiceNow modules and features (e.g. CMDB, Knowledge, discovery, orchestration)
•  Collaborate with business stakeholders to translate business requirements into scalable, maintainable ServiceNow implementations.
•  Conduct workshops and training sessions to educate end-users and IT staff on ServiceNow capabilities and features.
•  Stay current with ServiceNow updates and new features, integrating them into future and existing projects as applicable.
•  Future Integrations with applications outside of ServiceNow.
•  Provide support during non-business hour ServiceNow releases and migrations.

Minimum Qualifications:

•  Bachelor’s degree in Computer Science, Information Technology, or related field. An equivalent combination of education and experience is acceptable.
•  5-7 years of experience in a ServiceNow Architect or similar role.