Hi,

Hope you are doing well.

Please go through the Job Description mentioned below and let me know if you are comfortable with it.

Title: ServiceNow Developer

Work Mode: Remote (Monthly once onsite)

Location: Raleigh, NC

Responsibilities and Requirements:

• Perform any necessary enhancements, upgrades, or maintenance on the platform.

• Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance.

• Handle all enhancement requests related to portal and Catalog items including retrofitting design standards for existing Catalog items.

• Be able to gather business requirements, analyze, and translate into technical documentation and development.

• Monitor application performance and analyze code.

• Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions.

• Proactively researching and suggesting enhancements to existing engagements.

• Develop and implement fixes for bugs and issues found in ServiceNow production.

• Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.

• Execute data mapping and bulk data imports/updates when necessary.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• 3-5 years of experience in ServiceNow technology, specifically supporting the processes and administration of ServiceNow.

• Experience designing and deploying web-based end user self-service portals, building and modifying Catalog items.

• Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs.

• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts.

• Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data.

Preferred Qualifications:

• Experience working in the governmental sector (local, state, or federal).

• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience.

• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations.

• Ability to obtain a security clearance with FedRAMP administration standards.

Knowledge, Skills, Abilities and Competencies:

• Decision Quality

• Problem Solving

• Drive for Results

• Organizational Agility

| Skill | Required / Desired | Amount | Years of Experience | Experience with ServiceNow development and/or administration | Required | 5 | | Experience with ServiceNow Flow Designer or ServiceNow Workflow Editor | Required | 5 | | Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologies | Required | 4 | | Experience with IT Service Management (ITSM) or Customer Service Management (CSM) | Required | 5 | | Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs | Required | 3 | | Ability to estimate software development efforts | Highly desired | 3 |

This is a remote position.