This position will work a hybrid model (remote and in office 1 -2 days per week). 

• Defines the SharePoint 2016/2019 functional, usability, reliability, performance, and support requirements of a system serves as a business subject matter expert, and acts as a liaison between the business and IT.
• Provides the link between the technical and the business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business.
• Leads system requirements definition, design, testing, training, and implementation support.
• Applies the use of tools to define requirements and documentation.
• Provides analysis of efficiencies related to system enhancements/automation.
• Works with IT learning organization to assist in the development of system training documentation and provides training to end users.
• Assists with developing use cases.
• Supports our SharePoint platforms and multiple environments (Development, UAT, Production)
• Provides front-line support for application issues; manages tickets assigned to a team.
• Works with the customer to gather requirements for issues or new features.
• Facilitates the review of Change Requests (CR’s) and Technical Direction Letters (TDLs)
• Maintains repository for requirements, develops test cases/scripts for testing, performs manual and automated testing, and helps with User Acceptance Testing.
• Performs validation of production changes; assists with application password changes, application patching and application patch checkout.
• Works closely with the leadership, Product Owner, Product Manager, and Agile Teams to create, manage, and maintain user stories in Jira; performs system demos.
• Creates and maintains a variety of documentation: application, technical, business, audit, standard operating procedures, desk operating procedures, team, and other documentation.
• Supports audits and is available on call as needed.

Requires an BA/BS degree in Information Technology, Computer Science, or related field of study and minimum of 3+ years related experience; or any combination of education and experience, which would provide an equivalent background.

Standard work week (M-F) with some after-hours and weekend work. The after-hours and weekend work is required for releases and on-call situations. Mon – Friday 8 hrs. They can work as early as 7am. Weekend or after- hours support is needed when we implement releases. Releases are planned and scheduled in advance based on the changes needed to the system.

Preferred Experience
• Experience with Microsoft Excel, Word, PowerPoint and PowerBI strongly preferred,
• Agile SAFe experience strongly preferred.
• Jira, Zephyr, Confluence experience strongly preferred.
• Test Automation experience strongly preferred.

Location: This position will work a hybrid model (remote and in office 1 -2 days per week). Ideal candidates will live within 50 miles of our NGS location:

220 Virginia Ave Indianapolis, IN 46204

but will consider other NGS sites such as NGS locations in the following cities :

Louisville, KY,

Hingham MA,

Baltimore, MD,

South Portland, ME,

East Syracuse, NY,

Harrisburg, PA,

Denison, TX

or within 50 miles of an Elevance Health PulsePoint location.