Job Description

We are seeking CUSTOMER SERVICE REPRESENTATIVES FOR OUR MIDDLE RIVER, MD LOCATION. Must have at least 1-2 year of previous call center experience. This is a long term contract based position. PAY $14/HR. PAID ON A WEEKLY BASIS.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

§ Assists customers with the account opening process

§ Accurately explains the terms/conditions and policies/procedures relating to the account

§ Processes account payments, perform cash out process at end of shift

§ Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer

§ Performs account maintenance, including account changes, adjustments, and statement requests

§ Contacts customers for additional account information

§ Assists in problem correspondence as required

§ Prepares reports including CSR Daily Activity report and cash out report

REQUIREMENTS:

Must be able to submit to and pass a criminal background check

Must be able to submit to and pass drug screening

Must have exception customer service skills

Company Description

Sharpened Image Inc is a full service Human Resource Management Firm.