Humane Society Naples, Southwest Florida's premiere no-kill shelter, is seeking a team leader with a strong background in animal sheltering for the position of Shelter Manager. The Shelter Manager is responsible for leading a large team of employees and volunteers at Humane Society Naples’ Main Shelter which is our primary intake facility, shelter and adoption center, overseeing general operations and ensuring excellence in customer service, animal care, and adoptions. As Shelter Manager, you will change the lives of companion animals in need as well as lead, develop, and inspire a team of animal care professionals.
Schedule: This is a full time on-site job, 5 days per week, usually 8 am - 5 pm with an hour for lunch. You'll get two consecutive days off per week, but you will likely be required to work weekends, occasional evenings, and some holidays.
Primary Responsibilities
Lead, manage, and supervise shelter employees and volunteers in the performance of their assigned tasks, including training, scheduling, assignments, performance feedback, evaluations, and corrective action
Oversee department supervisors
Develop, implement, and update Animal Care, Adoption, and other shelter-related Standard Operating Procedures (SOPs)
Ensure that all personnel create and provide a clean, friendly, welcoming, and inviting environment for all visitors and the shelter animal residents
Ensure quality humane care of shelter dogs, cats, and other small mammals
Supervise, facilitate, and conduct companion animal adoption matches, using good judgment and conversation that minimizes barriers to adoption
Maintain supplies inventory including animal food, cleaning supplies, promotional products, and any other necessary items
Maintain accurate records and provide required reports and documentation to the Finance Department
Ensure that accurate and up-to-date shelter animal records and information are entered and maintained in ShelterLuv
Promote HSN services to adopters and visitors
Ensure the security and safety of the Main Shelter after hours using closing SOPs and attention to detail
Intervene in, deescalate, and resolve customer service issues or employee conflict
Knowledge, Skills, and Abilities
Ability to build, lead, and manage a team comprised of paid employees and unpaid volunteers
Ability to handle dogs, cats, and other companion animals of all sizes, ages, temperaments and needs safely and appropriately
Extensive knowledge of companion animal health, behavior, socialization, and husbandry/care/enrichment best practices
Familiarity with and endorsement of best practices in “open adoptions”
Patience and tact with sensitive and passionate personnel involved in the care of shelter animals
Strong interpersonal skills and emotional intelligence
Engaging public speaking skills
Excellent writing skills
Highly organized and able to manage multiple projects
Computer proficiency, including data entry and Microsoft Office
Familiarity with ShelterLuv preferred, or ability to quickly learn new software
Use and understand common companion animal care and veterinary terminology
Ability to maintain a positive and professional demeanor at all times
Fluency in English is required; fluency in Spanish or Haitian Creole preferred but not required
The following physical requirements are considered essential to this position:
The ability to see at approximately 20/20 vision with or without assistive devices
The ability to hear or read lips with or without assistive devices
The ability to use arms, hands, and fingers, including fine motor movements
The ability to independently lift up to 40 lbs
Personnel in this position can expect to engage in moderate physical labor, including but not limited to bending, stooping, crouching, pushing, pulling, and lifting, as well as sitting or standing for long periods of time.
Education and Experience
High school diploma or GED required; Associate’s or Bachelor’s degree preferred
Minimum 3 years of experience caring for and handling companion animals in an animal shelter, veterinary clinic, or other professional animal care setting
Minimum 2 years of experience supervising and managing personnel, preferably in a professional animal care setting
Minimum 2 years customer service experience
Compensation:
$60,000 annually; additional compensation negotiable for highly experienced animal sheltering professionals
A generous benefits package that includes:
Medical, dental, and vision insurance
Paid time off and paid holidays
Paid parental leave
$25,000 life insurance policy at no cost to you
Optional enrollment in supplemental insurance plans (disability, accident, etc.)
Optional enrollment in 403(b) retirement plan; matching contributions after one year of service
Significant discounts on veterinary services
Application Instructions
Apply online at https://hsnaples.org/careers
All communication with candidates will be over email and/or text - check your spam folder!
If you have technical issues or questions, please email hr@hsnaples.org
No phone calls or walk-ins please
Candidates must be authorized to work in the United States. HSN values diversity and wants to increase the diversity of our team. We are an equal opportunity employer.