Job Summary

The Shift Lead needs to have open availability.

Essential Duties and Responsibilities

Assist in training and developing a high performing staff consisting Member Service Representatives.

Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

Assist with Staff Management and provide backup support to the Assistant Club Manager(s) as needed.

Assist in supervising staff.

Member service oversight - Ensuring staff is providing a superior customer experience at all times.

Assist in resolving or escalating employee issues or concerns.

Involved in all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues and questions.

Assist in overseeing cleanliness and maintenance of facility.

Assist in tracking statistics and reports (weekly, monthly, and annually).

Backup support for any employee who is absent.

Qualifications/Requirements

Superior customer service skills, preferably in the fitness industry

Open availability

Experience working as a Member Service Representative at Planet Fitness

Solid supervisory, diplomacy and listening skills

Basic computer proficiency (Microsoft Suite and Apple)

Hard working, enthusiastic and energetic!

Strong problem resolution skills

Current CPR Certification preferred

Tanning Operator Certification preferred

High school diploma/GED equivalent required

Must be 18 year of age or older

Physical Demands

Continual standing and walking during shift

Continual talking in person or on the phone during shift

Must be able to occasionally lift up to 50 lbs.

Will dilute and utilize chemicals for cleaning and sanitization

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.