JOB SCOPE:

Maintains Speed of Service (SWS) goals.

Resolves guest complaints quickly, while maintaining positive guest relations using L.A.S.T.

Makes sound business decisions quickly, always keeping the guest in mind.

Maintains a friendly and courteous work environment.

Ensures that employees are clean and neat in appearance.

Ensures that quality products are delivered to guests.

POSITIONS SUPERVISED:

Restaurant Team Members

JOB QUALIFICATIONS:

Certified in all Team Positions/Team Trainer/Inventory Specialist/B.O.H.Leader/F.O.H. Leader

Acts as a role model by following appearance and procedural standards at all times.

Participates in restaurant goal setting and is committed to achieving team goals.

Encourages other team members to maintain performance standards.

Provides constructive feedback to the restaurant team.

Collaborates with team members to solve problems and make decisions.

Resolves conflicts and improves team member performance issues in a constructive manner and according to policies and communicates effectively, has strong interpersonal and conflict resolution skills

Strong analytical/decision-making skills

Basic personal computer literacy

CORE RESPONSIBILITIES:

Ensures products are prepared correctly and according to standards.

Manages labor, by shift, within acceptable variances and according to labor laws.

Manages food costs within acceptable variances.

Coordinates opening and closing activities in a timely and safe manner.

Oversees proper product preparation, rotation, portioning, cooking and holding times.

Assists in executing marketing programs including correct placement and maintenance of POP, suggestive selling, and consumer education.

Maintains restaurant sanitation and cleanliness standards and is certified in the food safety program.

Maintains crew productivity by proper deployment throughout the shift.

Sees that crew members are properly trained.

Fulfills the role of Team Trainer. Utilizes Learning Zone and TOG’s. Trains new team members on how to do their jobs. With RGM approval and review, completes training certification activities. Assists the restaurant management team in training new Team Members on LZ topics, cross training current Team Members, and new product training.

Takes ownership and responsibility to train, coach and follow-up on training progress and is willing to provide help and guidance to others.

Responds quickly and appropriately to resolve safety and security issues.

Sees that equipment is clean and working correctly, and responds quickly and appropriately when equipment is in need of repair.