Job Description
NOT an IT position. Strictly technical service.
Diagnostic Medical Imaging Service Technician
National Technical Support 3 US REMOTE
Shimadzu Corporation, founded in 1875 in Kyoto Japan and the parent of Shimadzu Medical Systems USA (SMS), is a global provider of medical diagnostic equipment including conventional, interventional, and digital X-Ray systems.
Shimadzu Medical Systems USA was founded in 1987 with headquarters in Torrance California and sales and service offices throughout the United States. Shimadzu Direct Operations began in 2004 and are head quartered out of Dallas Texas providing direct services across 6 states and Kenmore Washington providing direct services across 4 states.
In keeping with the Shimadzu philosophy "Contributing to Society through Science and Technology", Shimadzu Medical Systems USA continually strives to bring competitive clinical solutions to our customers.
The Technical Support Engineer assists field-based service engineers, customer-facing role that primarily installs, services, maintains and modifies Shimadzu’s imaging equipment at customer sites. The kind of high-tech machinery you will be responsible for could include Interventional Radiography and Radiographic Systems, all of which are vital to enable our hospital and healthcare customers to diagnose their patients.
What you will do as a Technical Support Engineer:
Maintain strong relationships and frequent communications with customers to ensure issues are resolved and follow-up services provided to their total satisfaction,
Work closely with field-based engineers to recommend value-added services that will improve their efficiency
Follow company policies, procedures, and hospital protocols to ensure all regulatory and compliance requirements are met
Troubleshooting Windows operating systems, hardware, TCP/IP and general networking problems with customers.
Assure FSEs use Appropriate Troubleshooting and Repair Methodology
Provides leadership, training, and technical assistance to the Field Organization as the modality expert; must be available for not only site visits but as a consultant over the phone to any field-based engineer requiring assistance.
Test and verify the performance on new system enhancements, clinical options and equipment upgrades and updates.
Working autonomously and determining methods and procedures for new assignments without assistance.
Create technical documentation to assist in the ease of operation, servicing and adjusting the company’s product portfolio.
Timely escalation of customer issues for evaluation and action by higher level support.
Taking independent actions and calculated risks in solving customer issues.
Proactively looking for ways to improve and promote quality.
To succeed in this role, you should have the following skills and experience
BS/BA in engineering or equivalent Associates Degree or combination of education and experience
Basic Functional Experience - 7 years of imaging equipment repair and maintenance support within a healthcare environment and/or entry level of formalized training and/or equivalent military training.
Proven track record to diagnose and resolve problems on electronic and mechanical instrumentation in a clinical imaging environment, with a focus on remote resolution.
Experience with electrical circuits and electronics troubleshooting
Must be a self-starter with ability to learn new technologies in a fast-paced environment.
Application Experience with radiological imaging and processing preferred.
Excellent analytical, interpersonal and communication skills with the ability to communicate sophisticated technical issues in an easy to understand manner.
Ability to work independently towards resolution of multiple technical issues simultaneously
Must possess basic software skills and digital literacy.
Ability to write technical documentation and work procedures.
Good written and verbal communication skills, self-motivated and an effective teammate.