Job Description

We are a GREAT PLACE TO WORK certified company! Shop LC is our US home shopping channel headquartered here in Austin, Texas, airing nationwide over 72 million homes via various satellite and cable networks, including live broadcast via www.shoplc.com and our Shop LC mobile app. We offer jewelry and lifestyle products, many of which are produced in our factories in Asia and India. We have locations globally in China, Hong Kong, Thailand (Bangkok), and Indonesia (Bali)!

THE ROLE

Do you enjoy interacting with customers and helping them out over the phone? Do you get excited when you get to resolve a customer's concern? If so, this would be the perfect job for you! As our Customer Service Representative, you will have the exciting opportunity to be empowered to interact directly with our clients. Your responsibilities will focus on finding the best solution for each customer facing situation. You will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. Work tools will include state of the art technology with knowledge base support, text, email, chat, co-browsing, phone and social channel capabilities. Your actions will drive customer satisfaction by providing creative solutions in the shopping experience. STARTING PAY $15/HR. SCHEDULES RANGE ANYWHERE BETWEEN MONDAY- SUNDAY (12:30PM- 11:00PM OR 2:30PM-11:00PM)

WHAT YOU'LL DO

• Seamlessly navigate between multiple client interactions and internal systems, while working toward clearly defined sales and quality goals
• Provide personalized and compassionate support that aligns with our company brand and voice, directly impacting our client retention
• Strive to resolve client queries with “first call resolution” focus
• Complete customer registrations, update customer data and optimize sales by leveraging up sell and cross sell techniques
• Perform other duties as assigned by manager in support of the company operation

WHAT YOU'LL NEED

• 2+ years of Customer Service experience required
• Quiet work space
• Internet
• Headset

COMPUTER SKILLS:

• Ability to use a desktop computer system
• Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
• Excellent typing skills (min 40 wpm)
• Demonstrable understanding of the Internet, ShopLC.com website, and competitor websites

COMMUNICATION SKILLS:

• Ability to communicate correctly and clearly with both internal and external customers
• Excellent documentation skills
• Good comprehension skills
• ability to clearly understand and state the issues customers present
• Good composition skills
• ability to compose a grammatically correct, concise, and accurate written response

PROBLEM SOLVING SKILLS:

• Retention & Customer Service Experience
• Effective problem solving
• Ability to approach problems logically
• Ability to demonstrate learning and decision making

PREFERRED QUALIFICATIONS:

• Ability to influence and persuade others
• Positive and energetic attitude
• Must have strong interpersonal skills and communication skills
• Knowledge of Excel, Word and Outlook
• Resourceful and Autonomous demeanor

BENEFITS AND PERKS

You will be eligible for company-paid, employee only medical, dental and vision. We also have 4% 401(k) matching, Company Profit Sharing twice a year, 15 days of Paid Time Off, Maternity and Paternity Leave, company-covered Short-Term and Long-Term disability, company-covered Life Insurance, paid Training time, 16 hours of paid Volunteer time, Tuition Reimbursement, HOPE Scholarship Program, Employee Assistance Program, Employee Sales & Discounts, Paid major Holidays.

ABOUT SHOP LC

Our Purpose: Delivering Joy

Our Vision: Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products

Our Mission: Through the delivery of high-quality affordable products, made possible by our low-cost direct sourcing, we change the world and touch people's lives one piece at a time!

Our Core Values: Teamwork | Honesty | Commitment | Passion | Positive Attitude

We’re proud to have a diverse team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, martial status, veteran status, or disability.