The responsibility of the Shop Manager is to assist the General Manager in the business and operational functions of the Pizza Shop including the supervision of Crew Members and Crew Associates and meeting store objectives. The Shop Manager is also required to perform all other functions in the Pizza Shop based on volume and staffing.
Shop Manager Duties and Functions:
Direct overall activities and performance of Crew Members.
Conduct orientation and oversee the training of new Crew Members and Crew Associates.
Develop Crew Members and Crew Associates by providing ongoing feedback, and establishing performance expectations and discipline (as needed).
Manage and direct Crew Members and Crew Associates’ preparation and presentation of menu items according to Company standards of quality, consistency, and timelines.
Create Crew Members’ and Crew Associates’ daily prep list for various food items including pizza toppings, sandwich items, salads, sauces, and pre-preparation of ingredients for all menu items.
Ensure compliance with operational standards, Company policies, federal/state/local laws, and ordinances and take prompt corrective action where necessary.
Enforce Crew Member’s and Crew Associates’ compliance with Company’s dress code and personal hygiene requirements.
Investigate and resolve complaints concerning food quality and/or service.
Enforce all ServSafe guidelines.
Ensure a safe environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a customer, Crew Member or Crew Associate is injured.
Report injuries or any unsafe conditions and/or work practices to the General Manager.
Respond to customer complaints, taking any and all appropriate actions to turn dissatisfied customers into return guests.
Prepare schedules for all shifts taking into account anticipated sales volume and service requirements.
Keep General Manager promptly and fully informed of all issues (i.e., problems, unusual matters of significance, and positive events) and recommend courses of action when appropriate.
Perform all functions of the Pizza Shop as needed (including delivery, cleaning, and sanitizing) and/or as directed by General Manager.
Minimum Requirements:
College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable.
Proficiency with computers (MS Word, Excel).
Knowledge of restaurant functions including food planning and preparation, purchasing, sanitation, security, Company policies and procedures, personnel management, recordkeeping, and preparation of reports.
Must possess a valid driver’s license.
Must be able to comply with oral and written instructions and communicate and exchange accurate information so that others will understand.
Must be ServSafe certified.
Hours may vary and Shop Manager must fill in for his/her Crew Members (when necessary) or if emergencies arise.
Must be willing to work evenings, weekends, and holidays.
Must be willing to work approximately 50 hours per week.
Physical Demands:
Remain in a stationary position for substantial periods of time, move and traverse within the shop as necessary, position self to perform functions required by the Crew Member position, observe details at close range, communicate effectively, operate a computer and other digital devices, transport/move products, and goods weighing up to 50 pounds.
Working Conditions:
Working conditions involve noise, heat, changes in temperature, odors, moisture, and other conditions common in a restaurant.
Performance of Essential Functions:
The Shop Manager must be able to perform the essential functions of the Shop Manager position satisfactorily. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.