Job Description

Our mission, at Shopify Fulfillment Network (SFN), is to transform the $8-12T fragmented and outdated logistics industry, and build an intelligent, asset-lite network that enables any online seller to offer fast, affordable fulfillment.

We are making 1-day shipping a possibility for our merchants by building a network of sortation centers designed to inject packages into the network of our carrier partners. With daily increasing shipping volumes we have high expectations for 2023 and a need to scale our operations. It’s a huge challenge, which is why we are looking for someone with a passion for managing remote partners, identifying process failings, conducting root cause analysis, and implementing and driving improvements. We’re democratizing fulfillment for our merchants and that's why we want to bring on a Learning Specialist.

WHAT YOU'LL DO:

• Partner with Product, UX, Operations and Support teams and work with vendors, partners and agencies to execute on our team OKRs

• Responsible for the execution of day-to-day, week to week learning performance in the Newnan warehouse

• Build and deliver training to diverse audiences in our fulfillment network

• Act as a subject matter expert for all process training in the warehouse (e.g. PIT, Outbound, Inbound)

• Operationalize the partner education strategy and execution and ongoing management of a training and education strategy that enables our partners to effectively work within Shopify standards and support continuous improvement efforts 

• Design, lead, and implement learning projects in the warehouse and ensure deployment of best practices across the entire network

• Promote a culture of creativity and passion for providing exceptional customer experience

• Work with the team to develop written and video content that will be delivered in various mediums and platforms - email, LMS, and more

• Serve as a point of escalation for warehouse partners to mitigate learning risks and resolve issues

• Build shared KPIs to drive improvements 

• Work with advocates and learners to continuously improve our education program  

• Work closely with internal teams to align on priorities, collaborate on training and education initiatives, and communicate the long-term plan and ongoing progress

Qualifications

WHAT WE’RE LOOKING FOR: 

• Demonstrated track record in building an education content, strategy and influencing buy-in in a fast paced environment

• Experience working in logistics, fulfillment and/or warehouse operations

• Previous experience in developing online learning, training or enablement programs for customers

• Previous leader of high performance training or enablement teams

• Experience using Learning Management Systems and creating online instructional content

• Exceptional communication skills (written, oral, and presentation). We are looking for a specialist who can guide the team to write and produce engaging, learner led content and lessons

• Hands-on leader that embeds themselves in processes to learn and grow their knowledge

• Creative leader who has worked to develop written and video content for education purposes

• Willing and able to commute (main work location is Newnan, GA)

• Live in the Atlanta (GA) or surrounding area

It would be a bonus if you have:

• Built an online learning program, or Academy for a SaaS company or logistics/warehouse company

• Experience and understanding of ecommerce and business, including logistics, marketing, or technology

Additional Information

CLOSING DATE: FRIDAY, NOVEMBER 18TH, 2022 AT 11:59 PM EST. SUCCESSFUL CANDIDATES CAN EXPECT TO HEAR BACK BY FRIDAY, NOVEMBER 25TH, 2022. 

If this sounds like your dream job, we’d love to see you apply! As part of your application, please include your resume and the answer to the question asked below (the question can be answered in the "message to the hiring manager" box or as an attached document). 

QUESTION: TELL US ABOUT THE MOST SIGNIFICANT PROJECT YOU HAVE EVER WORKED ON.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.