Job Description

As one of the greatest engines for economic independence on the planet, our mission has never been more important to the world than it is right now. We have a massive opportunity and urgent obligation in front of us: to accelerate our efforts and deliver on our mission with more urgency and speed. PLEASE NOTE THAT IN ORDER TO BE CONSIDERED FOR THIS ROLE, YOU MUST LIVE IN THE MORELAND, GEORGIA AREA OR BE OPEN TO COMMUTING.

The Inventory Control / Quality Assurance (ICQA) Manager will work IN-PERSON IN THE MORELAND FACILITY overseeing the following:

• Support safety programs and compliance to ensure a safe work environment for all Associates

• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX,

• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team

• Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents

• Plan for and identify root causes of inventory deviation, via cause and effect analysis

• Participate and lead network-wide fulfillment & operations-focused quality initiatives.

• Strategic planning and forecasting, alongside assigning and directing work

• Lead one or more area managers who supervise a team of hourly associates, a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the fulfillment center

• Manage Area Manager(s) in ICQA functions and drive team performance

• Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover

Here’s what your role and responsibilities in your fulfillment center and within operations will look like:

• Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments

• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity

• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements

• Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures

• Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline

• Support in Interviewing and hiring new Managers

Qualifications

• LIVES IN MORELAND, GA AREA OR IS OPEN TO COMMUTING MONDAY - FRIDAY

• Bachelor’s Degree from an accredited university or equivalent qualification

• Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data

• Proven ability to influence, with varying levels of seniority within an organization

• You’re highly dependable and able to manage business functions that can operate 24/7 (including holidays): you manage time efficiently to get the job done,

• A resilient, focused problem solver and self-starter, with the ability to multitask and prioritize in a complex and occasionally ambiguous environment

• Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence

• Previous supervisory experience in a distribution or manufacturing environment

• Excellent verbal and written communications skills in the local language and in English

ADDITIONALLY, IF YOU HAVE ANY OF THESE QUALIFICATIONS WE WOULD LIKE TO HEAR FROM YOU:

• Degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous

• Strong understanding of finance and accounting functions, with a grasp of how inventory and accounts relate to each other

• Background in a logistics, distribution or similar environment

• Previous Inventory Control and Quality Assurance Management experience

• Experience with Lean and Six Sigma methodologies and techniques

Additional Information

PLEASE NOTE THAT THIS ROLE IS NOT A REMOTE POSITION. THE SELECTED CANDIDATE WILL BE REQUIRED TO WORK IN-PERSON AT THE MORELAND, GA WAREHOUSE. WE CURRENTLY HAVE A POLICY REQUIRING VACCINATION AGAINST COVID-19 THAT APPLIES TO THIS ROLE. FOR THOSE WHO ARE UNVACCINATED FOR PROTECTED REASONS, WE HAVE AN ACCOMMODATION REVIEW PROCESS.

CLOSING DATE: MAY 5, 2022 AT 11:59PM EDT. SUCCESSFUL CANDIDATES CAN EXPECT TO HEAR BACK FROM US WITHIN 2 WEEKS OF THE ABOVE DATE.

#LI-IE1 #LI-REMOTE

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.