Job Description:

• Evaluate commercial IT software product(s) and recommend solutions for IT assets.
• Evaluate historical IT Asset Management (ITAM) data to determine best archive solution.
• Conduct meetings and workshops to gather requirements for ITAM implementation.
• Document workflow design, configurations and customizations.
• Work with developers on migration plan to ensure mini disruption to operations to align with ITIL best practices.
• Assist with data analysis and data cleansing.
• Develop test cases, execute test plans, log defects for UAT.
• Prepare training materials and job aids.
• Coordinate and conduct UAT and training sessions.
• Track and report UAT and training progress to project manager.

Basic Qualifications:

• Experience in accessing software and organizational requirements to propose recommendations.
• Experience in requirement gathering and converting general business terminology into specification document.
• Ability to facilitate meetings, workshops, and interviews with stakeholders in the project.
• Good understanding of IT Asset management and ITIL processes for best practices
• Experience with IT asset management workflow design and ability to prepare process flow diagrams, job aids and documentation.
• Experience in software quality assurance, including testing methodologies, test case creation, and defect tracking.
• Good understanding of relational database and data driven software design.
• Experience in data analysis and report creation.
• Knowledge of BMC Remedy, IBM Maximo and IT Asset Management is preferable