Job Summary

The Project Coordinator is a key position on our team, they act as our quarterback coordinating projects with the customer, the sales and production team members and vendors, to achieve flawless execution of Sales Orders. The right candidate is an experienced sign and graphics professional, a self-motivated team player with great interpersonal skills and, they value delivering an excellence customer experience for clients. This role requires a person to be very organized, be detailed oriented, works well in a fast-paced team environment, and can efficiently manage multiple projects simultaneously. From time to time, they are involved in direct interaction with clients to determine and validate the scope of work, they assist in the quoting of customer projects, and with the help of the GM, they are always developing our supplier capabilities and the reduction of those costs. The successful candidate for this role is self-confident with customers and is not afraid to show their professional ability, creative genius, and most importantly, have fun, all the while, keeping the customer thoroughly informed throughout the fulfillment process. The succession plan from this position is to take on the responsibilities of a site General Manager.

Responsibilities / Accountabilities

The key tasks include but are not limited to:

Works with the customer to determine the project needs and offers solution options.

Establishes a great relationships with customers, while gathering the necessary project information and takes the opportunity to up sale them on additional products and services.

Communicates and coordinates key project data with internal departments and external vendors, to meet the project specifications and timing.

In conjunction with the GM, assists with the estimating project costs with material vendors, internal production teams and outside contractors.

Utilizing existing pricing guidance on standardized product pricing, provides customers with timely and accurate project pricing and timing estimates, involving others as needed.

Produces/finalizes Project folders prior to submitting to the production department. Completes reconciliation reports and enters that data into the reconciliation worksheet.

Assists in preparing and analyzes, key monthly customer opportunity reporting data and recommended improvement actions.

Follows/documents processes and procedures of the role, develops those not already documented for inclusion into the Business Manual.

Responsible for maintaining accurate and timely information into the ShopVox Project Management system.

Researches and develops resources/systems that create timely and efficient workflows.

Audits and communicates complaints with management/ownership.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Possess High School Diploma or equivalent

Possess valid Driver’s License

Minimum of one to three years’ experience in an office or customer service position

Excellent communication skills in fluent English; ability to speak a second language is a plus but not required.

Ability to exercise integrity, resolve conflict and build rapport

Ability to think and reason strategically, logically, and tactically

Comprehensive computer skills including software (Windows, Office, database experience), hardware, programs, and applications

Design capabilities preferred but not necessary

Benefits/Perks

This position is a ground floor opportunity that offers rapid advancements and long-term professional growth; much latitude in how the business operates.

This is an hourly wage position with a wage rate between $15-$25 hr. and is based on experience, capabilities, and skills.

2 weeks Personal Time Off (PTO), accrual plan available after probationary period and will increase based on years of service.

401k benefits after one year of service; Health Care Savings Account (pending)

The company offers six (6) paid holidays.

Company Computer and Cellphone and mileage reimbursements are offered based on usage.