Job Description

SINGLE POINT ENROLLMENT SOLUTIONS OF SOUTH FLORIDA IS LOOKING FOR AN EXPERIENCED SERVICE-ORIENTED ADDITION TO JOIN THEIR TEAM THAT WILL EMBRACE OUR COMPANY'S CORE VALUES. THE ACCOUNT COORDINATOR ASSURES QUALITY AND TIMELY SERVICE DELIVERY FOR EXISTING AND NEW CLIENTS.

YOUR EXPERIENCE AND SKILLS ALLOW YOU TO ESTABLISH, MAINTAIN AND GROW STRONG CLIENT RELATIONSHIPS. YOU’RE ABLE TO COLLABORATE WITH MULTIPLE TEAM MEMBERS IN A FAST-PACED SUPPORT ENVIRONMENT. YOU ARE DEPENDABLE, ADAPT QUICKLY, AND YOUR WORK IS KNOWN TO BE TIMELY AND OF EXCEPTIONAL QUALITY.

YOU HAVE TRACK RECORD OF DEMONSTRATING EXCELLENT ORGANIZATIONAL SKILLS, GREAT ATTENTION TO DETAIL, ARE RECOGNIZED BY EVERYONE FOR YOUR VERBAL AND WRITTEN COMMUNICATION SKILLS, YOU ARE CUSTOMER FOCUSED, HIGHLY MOTIVATED AND PERSONABLE. YOU HAVE A COLLABORATIVE MINDSET, TAKE RESPONSIBILITY FOR RESULTS, ARE FLEXIBLE, HAVE A STRONG BIAS FOR ACTION AND A PASSION FOR DELIVERING A+ CUSTOMER SERVICE.

PRIMARY RESPONSIBILITIES:

• MUST BE ABLE TO WORK MONDAY TO FRIDAY, 9 A.M. TO 5 P.M.
• HANDLING ALL ACCOUNT RELATED QUESTIONS AND SERVICE REQUESTS.
  • BILLING
  • CLAIMS
  • EMPLOYEE CHANGES
• FOCUS ON CLIENT NEEDS: ANTICIPATE, UNDERSTAND, AND RESPOND TO THE NEEDS OF INTERNAL AND EXTERNAL CLIENTS TO MEET OR EXCEED THEIR EXPECTATIONS WITHIN THE ORGANIZATIONAL PARAMETERS.
• AUDIT CLIENT INVOICES / REPORTS
• REPLY TO GENERAL INFORMATION REQUESTS WITH ACCURATE AND TIMELY INFORMATION
• BE AVAILABLE FOR OCCASIONAL FIELD WORK IN CLIENT LOCATIONS
• CREATES AND MODIFIES VARIOUS DOCUMENTS USING MICROSOFT OFFICE, ESPECIALLY EXCEL/PUBLISHER
• COORDINATES MEETINGS AND CONFERENCE CALLS AS NEEDED OR ANTICIPATED.

REQUIREMENTS:

• HIGH SCHOOL DIPLOMA/GED
• CUSTOMER SERVICE EXPERIENCE IN THE INSURANCE INDUSTRY AND/OR INSURANCE ADMINISTRATIVE OFFICE SUPPORT IS A PLUS BUT NOT REQUIRED.
• PROFICIENCY IN MICROSOFT OFFICE: WORD, EXCEL, POWERPOINT, OUTLOOK (EXCEL, IN PARTICULAR)
• ENGLISH/SPANISH (A PLUS)
• 2-15 HEALTH, LIFE & ANNUITIES LICENSE (A PLUS)

CORE COMPETENCIES:

• STRONG ATTENTION TO DETAIL AND EXCELLENT ORGANIZATIONAL SKILLS REQUIRED.
• COMFORTABLE WITH TECHNOLOGY AND OPEN TO LEARNING NEW PROGRAMS.
• MUST HAVE THE ABILITY TO MULTI-TASK IN A FAST PACED AND DEADLINE DRIVEN ENVIRONMENT.
• MUST BE ABLE TO MAINTAIN PROFESSIONALISM AND A POSITIVE SERVICE ATTITUDE AT ALL TIMES.
• EXCELLENT COMMUNICATION: EFFECTIVELY: SPEAK, LISTEN AND WRITE IN A CLEAR, THOROUGH AND TIMELY MANNER USING APPROPRIATE AND EFFECTIVE COMMUNICATION TOOLS AND TECHNIQUES.
• CONSISTENT AND PATIENT
• EXCELLENT PRIORITIZATION AND TIME MANAGEMENT SKILLS
• DECISION-MAKING, PROBLEM RESOLUTION AND CREATIVE THINKING SKILLS.
• ABLE TO MULTI-TASK; MANAGE ACTIVITIES WITH SHIFTING PRIORITIES.
• PROCESS ORIENTED AND SYSTEMATIC.

AT SINGLE POINT ENROLLMENT SOLUTIONS, YOU WILL PERFORM WITHIN AN INNOVATIVE CULTURE THAT’S FOCUSED ON TRANSFORMATIONAL CHANGE INSIDE THE OFFICE AND IN THE HEALTH CARE INDUSTRY. YOU WILL LEVERAGE YOUR SKILLS ACROSS A DIVERSE AND MULTI-FACETED BUSINESS, AND MAKE CONTRIBUTIONS THAT WILL HAVE AN IMPACT THAT’S GREATER THAN YOU’VE EVER IMAGINED.

Company Description

Single Point Enrollment Solutions is dedicated to industry excellence as the single source provider of innovative insurance solutions and enrollment services that remove stress from its clients, save business owners money, empower brokers to expand their business and serve individuals with exceptional, personalized service.