Job Description

• Effectively communicate both verbally and in writing. Ability to clearly speak to residents, community partners, and other service providers. Ability to demonstrate appropriate and professional email etiquette.
• Establish effective working relationships with other staff, agencies, partnering organizations, and other service providers.
• Uphold HIPPA by maintaining confidentiality of files and records.
• Identify client needs through Strengths and Needs Assessments and develop housing stability plans that document client progress towards housing.
• Have knowledge of the homeless community and Lane County demographics. Knowledge of Oregon rental practices, fair housing, and local housing resources such as: Lane County Coordinated Entry, Permanent Supportive Housing, Rapid-Rehousing, and other subsidized housing programs.
• Work with our clients experiencing homelessness to help overcome barriers or issues that affect their ability to obtain and retain housing and move toward self-sufficiency. Support clients with obtaining long-term stable housing. Meet program expectations of housing 1-2 clients per month.
• Refer clients to appropriate agencies for specialized services and/or counseling. Outsource to local resources when needed.
• Complete documents and forms, maintain records and files, and schedule appointments
• Engage in efficient documentation practices such as creating weekly client case notes, documenting appointments, referrals, service transactions, and financial support. This includes documenting all payments for services provided to clients.
• Engage with clients on a daily basis to support with a variety of needs. This could include de-escalation, harm reduction, and practicing trauma informed care.
• Utilize crisis intervention to problem solve and de-escalate residents who may experience a variety of co-occurring disorders such as mental health and substance use disabilities.
• Meet with clients on a weekly basis to address any behavioral challenges, address living space, and support engagement with program policies and expectations.
• Support with any facility needs such as cleaning, serving meals, or providing basic needs to residents.
• Support program mission to exceed contractual obligations with Lane County.
• Other duties assigned

Qualifications

• Bachelor’s degree in Rehabilitation/Counseling, Education, or Human Service/Allied Health field or the equivalent and
• Minimum of two years case management and/or related administration experience required
• Experience in a residential or rehabilitation setting with neurologically impaired clients preferred
• Demonstrates effective and professional interpersonal, verbal, and written communication skills
• Strong computer software (Microsoft Office) and data entry skills
• Able to work independently and part of a team
• Organized and able to function under minimal supervision
• Has reliable transportation and is able to travel to/from multiple assignments/locations on a daily basis

Additional Information

• Exercise attention to detail
• Organize, prioritize, and complete a large volume of work within strict time deadlines
• Manage and maintain a revolving caseload
• Developing immediate solutions to emergency problems and expediting delivery of needed services
• Documentation of case notes, appointments, referrals, service transactions, etc.
• Proficient in technology. Utilizing multiple electronic systems such as Outlook, SharePoint, QuickBase, and HMIS.
• Engaging with people and initiating difficult conversations or utilizing motivational interviewing techniques
• Trauma informed care, harm reduction, and housing first concepts

Pay: $26 hourly

At Equitable Social Solutions®, we empower individuals and families through supports that inspire long-term stability and success​. We work with our partners to uplift individuals, families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

When you join Equitable Social Solutions, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equitable Social Solutions, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equitable Social Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.