Job Description

The Site Services Technician (SST) is responsible for physical installation and de-installation of IT equipment, network cabling and power whips in the data hall, remote hands support and escorting of non-badged visitors that have a valid business need to access the data hall.

• Perform power cycles, physical equipment, and IT cabling inspections
• Receive, review, and install IT hardware components (server, device, or network) as directed
• Upgrade or replace failed components as directed
• Install, terminate, test, and troubleshoot IT cabling (single and multi-mode fiber, co-axe, copper, Cat5, Cat6, etc.)
• Properly label, comb, and bundle IT cables in accordance with T5FM and customer standards
• Good understanding of the installation practices for rack mountable IT equipment within a data center environment (i.e., Cisco, HP, and Dell)
• Remove and de-commission IT hardware as directed
• Handle storage media
• Troubleshoot issues by providing first-hand observation of IT hardware components to customer IT team
• Receive, respond, and resolve Break / Fix (incident) engagements within established timeframes or escalate promptly if they cannot be resolved within that period
• Receive, assess, and complete IT equipment & infrastructure installation, relocation and decommission requests (change) within established timeframes and to applicable internal, manufacture, and/or industry standards
• Provide smart hands problem solving support upon request. (Server reboots, OS updates/rebuilds, backups, visual inspections, etc.)
• Receive, assess, and complete patching / de-patching requests (both copper and fiber) within established SLA timeframes and to applicable internal, manufacture, and/or industry, standards
• Carry out daily checks of the data halls, keeping records of your findings
• Ensure that all records are updated in applicable tools and systems following any changes made
• Receive and track inventory for maintenance purposes
• Escort and monitor outside contractors, vendors, and third-party engineers; ensure they are abiding by facility work rules
• Follow T5 data center and customer corporate policies and procedures
• Adhere to all safety laws
• Complete other such duties consistent with your role as you may be assigned by T5FM or customer management

Qualifications

Education or Equivalent Experience

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 3-5+ years’ experience in IT, required
• Extensive knowledge of IT infrastructure, technologies, and data hall management
• 2+ years’ experience with data center IT hardware, infrastructure, and cabling
• Experienced in the use of Fluke handheld Network Analyzers and Data Cable Testers (i.e., DXT1800)

Knowledge, Skills, Abilities, and Competencies

• Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers
• Exceptional analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution
• Financial acumen including the ability to create and understand budgets, financial analysis, and invoicing
• Able to prioritize work based on business and customer demands
• Able to work within all levels of the organization
• Able to participate and engage in senior management discussions and conversations pertinent to facility operations
• Able to articulate concepts and ideas to a non-technical audience
• Able to lead and contribute to customer-requested business reviews and audits
• Able to understand and train others on IT hardware configuration, power distribution, and network cabling, as well as other technical aspects of facilities management
• Able to read and understand complex drawings, systems and other documentation

Additional Information

BENEFITS

• Full Medical, Dental, Vision
• PTO and Paid Holidays
• Annual Bonus Potential

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis, meaning performed by the individual alone, without notice, and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.
• Available on call 24x7x365 for emergency issues
• Able to work in a loud environment
• Physically able lift 50+ lbs.
• Duties may include lift or ladder access
• Access to reliable transportation

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.