Job Description
Customer Service
JOB SUMMARY
Want to grow your career in a $1.2 trillion industry? We are looking for Licensed Insurance Agents to support Life, Accident and/or Health claims for one of the largest insurance providers in the U.S., taking calls and chat inquiries from customers with guaranteed sales.
NO LICENSE? NO PROBLEM! At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you!
This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling!
PRIMARY JOB RESPONSIBILITIES
Interact with customers, clients, insurance carriers and internal sources to provide coverage information
Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
Utilize tools and applications to complete needs assessments
Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
Weekly review of quality standards and performance
QUALIFICATIONS & EXPERIENCE
Ability to complete pre-licensing course and pass the applicable resident state exam
Ability to pass the Insurance Application Form background screening as applicable by state
Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
Strong communication skills, including the ability to toggle between screens while chatting with the member
Exceptional customer service skills
Experience in Customer Service, Healthcare, Insurance or related field preferred
High school diploma (higher education preferred)
Must pass a background check and drug screening