Job Description

Req ID#:  173651

Knoxville, TN, US

Financial Customer Service Representative

Customer Service

We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Service Representatives to support high-volume inbound customer service projects for our industry-leading financial services clients.

As a trusted employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you’ll complete our video interview where we’ll get to know each other better. BE SURE TO LOOK FOR AN EMAIL FOR YOUR PERSONAL LINK. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! 

*With your job application, you may see some communications come from Sitel Group as well as SYKES. 

ABOUT YOU

LOCATION REQUIREMENTS: MUST RESIDE WITHIN 100 MILES OF OUR KNOXVILLE, TN LOCATION. 

• You are 18+ years of age 

• You have a high school diploma or GED 

• You can pass a criminal background check and drug screening

• You are eager to advance your career with a reliable company 

• You work well with a team or independently

ABOUT THE JOB

• Handle inbound service calls and provide accurate account and financial product information 

• Understand and strive to meet or exceed metrics while providing excellent customer service 

• Drive customer satisfaction through voice, chat, and/or email communications 

• Multitask and navigate through multiple systems 

• Read client legal disclosures verbatim

WORK WITH US AND YOU'LL ENJOY:

• Hands-on, 100% paid training 

• Work from home benefits include saving time, money, and the environment 

• Tuition assistance 

• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off

LEARN, LEAD & GROW AT SITEL GROUP®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.  

• GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  
• MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.

ABOUT SITEL GROUP®

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees– working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience. 

At this time, Sitel Group does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Ohio, Puerto Rico, Rhode Island, Vermont, Washington, and Washington DC.  

Financial Customer Service Representative

NEAREST MAJOR MARKET: Knoxville JOB SEGMENT: Customer Service Representative, Financial, Social Media, Customer Service, Finance, Marketing