Job Description

Req ID#: 144029

Nashville, TN, US

Insurance Customer Service Representative

Work at Home

PROPERTY AND CASUALTY INSURANCE AGENT

We’re creating an opportunity for you to learn, lead, and grow in your insurance career! This position includes year-round, full-time employment, and an opportunity to get your multi-state insurance license, including exams, for free. THERE IS NO COLD-CALLING, this role answers only inbound calls! At Sitel Group®️, one of the largest global providers of customer experience (CX) products, we invest in YOU by covering the cost of your insurance license, so that you can provide support to customers of some of the world’s most well-known insurance brands.

As a trusted employer, we’ll create the best match for you based on your experience and preferences, including full-time daytime and evening shifts. After applying, you’ll complete our video interview where we’ll get to know each other better. BE SURE TO LOOK FOR AN EMAIL FROM INTERVIEWS@HIREVUE.COM FOR YOUR PERSONAL LINK. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

QUALIFICATIONS:

• Ability to complete pre-licensing courses and pass the applicable state exam and background screenings by state.

• Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment

• Strong communication skills, including the ability to navigate between screens while assisting customers

• High school diploma (or GED equivalent)

• Must pass a background check and drug screening

CORE RESPONSIBILITIES:

• LOCATION REQUIREMENTS: MUST RESIDE WITHIN 50 MILES OF NASHVILLE, TN.

• Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary

• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed

• Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers

• Weekly review of quality standards, metrics, and performance

WORK WITH US AND YOU'LL ENJOY:

• Hands-on, 100% paid training

• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off

• Tuition assistance

• Work from home benefits include saving time, money, and the environment

LEARN, LEAD & GROW AT SITEL GROUP®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

• GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.

ABOUT SITEL GROUP®

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees– working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

At this time, Sitel Group does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Ohio, Puerto Rico, Rhode Island, Vermont, Washington, and Washington DC.

Insurance Customer Service Representative

NEAREST MAJOR MARKET: Nashville JOB SEGMENT: Customer Service Representative, Social Media, Customer Service, Marketing

Company Description

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today’s economy. COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.