Job Description
JOB PURPOSE
The Workforce Management Administrator works collaboratively and independently to provide continuous Workforce Management application support. Through timely and accurate application-level forecasting, scheduling, and reporting, this role will support the department in providing guidance and direction on workforce strategies and enhancing in-store performance and productivity while managing costs.
ESSENTIAL JOB RESPONSIBILITIES
· Will be the Subject Matter Expert on the Kronos [SkechForce] application.
· Responsible for workforce management forecasting, scheduling, administration, configuration, and maintenance.
· Supports retail, corporate, and payroll teams with issues that affect Kronos [SkechForce] functionality and/or usability.
· Responsible for identifying opportunities to improve the workforce management end-user experience.
· Troubleshoots complex issues in application functionality; communicates and documents problem resolution.
· Develops and maintains workforce management training materials (e.g., training guides, job aids) and delivers training to user community.
· Creates and implements audits and analysis to ensure system integrity.
· Generates ad-hoc reports or data queries to support the retail operations division.
ADDITIONAL RESPONSIBILITIES
· Collaborate with stakeholders to facilitate the identification, analysis, and documentation of business needs and requirements.
· Leads the creation of specifications, documentation, and testing strategies for above business requirements.
· Participate in UAT case execution for system improvements.
SUPERVISORY RESPONSIBILITIES
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JOB REQUIREMENTS
· Adaptability
· Flexibility
· Creativity
· Strong Attention to Detail
· Problem Analysis
· Problem Solver
· Multi-tasking
· Strong Written and Verbal Communication.
· Ability to organize material, analyze a wide variety of facts and develop appropriate recommendations.
· Ability to work with data of varying levels of quality and validity.
· Ability to produce data in a clear and understandable manner meeting user requirements.
· Basic statistical ability.
EDUCATION AND EXPERIENCE
· Experience in administration and configuration of Timekeeping/Workforce Mgmt. systems (i.e. Kronos).
· Experience with Power BI/Tableau/MicroStrategy or other BI tool.
· Intermediate Microsoft Excel Knowledge.
· VBA Knowledge a plus
· SQL Knowledge a plus
QUALIFICATIONS
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
PHYSICAL DEMANDS
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While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.
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Qualifications null Additional Information
WHAT YOU BRING TO THE TABLE:
Something about retail speaks to you! Like the host of a great party, you love welcoming customers everyday and going above & beyond to ensure they leave happy. You find standing around terribly boring, so you use your hustle to knock-out your task list ahead of time, every time to make sure your store and sales floor is full, ready to shop and looks award-winning! As you work alongside your team and customers, you bring so much positive energy and fun but also never lose focus and always ensure your work is accurate and dependable. Your previous retail/customer service experience has taught you a lot, but you always want to learn more and welcome your leaders’ positive feedback and coaching.
All your information will be kept confidential according to EEO guidelines.