Job Description

Job description

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Slice Merchant Services is seeking a friendly, energetic and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.

RESPONSIBILITIES:

· ANSWERING LARGE AMOUNT OF INCOMING TROUBLESHOOTING CALLS

· SOLVING TECHNICAL ISSUES

· FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY

· MAKE ACCURATE DECISIONS

· PROVIDE ACCURATE INFORMATION

REQUIREMENTS:

· WORKS WELL IN A TEAM ENVIRONMENT

· ENTHUSIASTIC, SELF-DRIVEN AND LIKES TO PROBLEM SOLVE

· GREAT COMPUTER SKILLS

· EXCELLENT ATTENTION TO DETAIL

· ABILITY TO LEARN FAST

· MULTITASKING

· STRONG VERBAL COMMUNICATION SKILLS

PREFERRED EXPERIENCE:

· SALESFORCE

· CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS

· TECH SUPPORT

· MERCHANT SERVICES INDUSTRY

Job Type: Full-time

Salary: $38,000.00 - $46,000.00 per year

Company Description

Slice Merchant Services offers innovative payment processing solutions to merchants. We are a leading credit card processing company that has put together a comprehensive package of products and services. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.