Job Title: Small Engine Service Manager

Location: Norcross, GA
Job Type: Full-Time
Reports To: General Manager

Job Overview:

We are seeking a highly skilled and motivated Small Engine Service Manager to oversee the maintenance and repair operations of 2-stroke and 4-stroke motors used in construction equipment. This role requires strong technical expertise, excellent communication skills, and a proactive approach to preventive maintenance. The ideal candidate will be confident in troubleshooting, building trust with crews and vendors, and driving efficiency in equipment performance.

Key Responsibilities:

• Communicate technical information effectively, ensuring clarity in verbal and written exchanges.
• Listen to customer needs and link them to specialized service offerings.
• Diagnose motor issues by asking precise and relevant questions.
• Establish and maintain strong relationships with equipment vendors and construction crews.

• Foster a positive and optimistic team environment, enhancing team building and technical discussions.
• Exhibit confidence in troubleshooting and problem-solving for 2-stroke and 4-stroke engines.
• Act as a mentor and advocate, conducting difficult conversations with professionalism.
• Uphold integrity by ensuring adherence to industry standards without compromise.

• Set and achieve equipment-specific performance goals.
• Approach maintenance as a competitive challenge, striving for excellence in equipment longevity.
• Balance cost-effectiveness with performance efficiency to enhance project profitability.

• Convert construction crew needs into practical maintenance and repair solutions.
• Actively seek opportunities for preventive maintenance to reduce equipment downtime.
• Maintain expertise in construction equipment and continuously improve team knowledge.

• Plan and execute scheduled maintenance efficiently.
• Conduct proactive inspections to identify and resolve potential issues before they escalate.
• Balance maintenance efforts with equipment longevity, recommending major repairs or replacements when necessary.
• Advocate for and enforce maintenance procedures to ensure equipment reliability.
• Continuously evaluate and improve maintenance processes for enhanced efficiency.

Qualifications & Skills:

• Proven experience in small engine repair and maintenance, specifically with 2-stroke and 4-stroke motors.
• Strong diagnostic and troubleshooting abilities.
• Effective communication and leadership skills.
• Ability to build trust with teams, vendors, and customers.
• Sales-oriented mindset with a focus on performance optimization.
• Excellent time management and process improvement abilities.
• Familiarity with construction equipment and industry standards.

Preferred Qualifications:

• Certifications in small engine repair or related fields.
• Experience in the construction equipment industry.
• Prior managerial or supervisory experience in service operations.

Why Join Us?

• Opportunity to lead a team in a dynamic and growing industry.
• Competitive salary and benefits package.
• Work with a company that values expertise, integrity, and innovation in equipment maintenance.

If you are a technically skilled leader with a passion for optimizing small engine performance, we encourage you to apply!