Job Description

We are seeking a Support Engineer with strong technical and customer service skills to join our team supporting the Snowflake Data Cloud platform. As a key member of the support organization, you will provide top-tier assistance to enterprise customers, resolve complex issues, and ensure platform stability and performance.

Duties and Responsibilities:

• Monitor and maintain modular cloud-based systems
• Diagnose and troubleshoot product and configuration issues in customer environments.
• Collaborate with internal teams (Managed Services, Professional Services, Sales, etc) to address bugs, propose improvements, and provide feedback from the field
• Maintain ownership of technical issues through resolution, including timely updates and clear documentation
• Create and maintain knowledge base articles, internal runbooks, and customer-facing documentation
• Participate in after-hours support as needed
• Contribute to the continuous improvement of support tools, processes, and best practices

Qualifications

• 2+ years of experience in a technical support, SRE, or DevOps role
• Strong proficiency and 2+ years of experience supporting Snowflake Data Cloud platforms is required
• Proficiency and experience in other cloud technologies (e.g. SQL, Redshift, BigQuery, etc.)
• Familiarity with cloud platforms (e.g. AWS, Azure, GCP)
• Strong understanding of data warehousing concepts
• Ability to read and interpret logs, error messages, and performance metrics
• Excellent written and verbal communication skills
• Strong customer-first mindset with a sense of urgency and ownership
• Strong debugging, problem solving and logic skills
• Scripting experience in Python, Bash, and PowerShell
• Exposure to ETL tools, data pipelines, and BI platforms
• Knowledge of incident management and ticketing tools (e.g. ConnectWise, Jira, Zendesk, ServiceNow)
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred qualifications:

• Experience with other Data Warehouse solutions (e.g. Databricks, etc.)
• Familiarity with AI/ML
• Experience analyzing data and creating useful outcomes
• Experience with data security best practices

Additional Information

What you should know about us:

• We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful.
• We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways.
• We have a great benefits package including self-managed PTO, 401k contribution matching, parental leave and professional development opportunities
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!

What our team members say about us:

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer