Soccer Shots Program Coordinator West Central Indiana
Benefits:
Bonus based on performance
Competitive salary
Free uniforms
Paid time off
Training & development
Position/Title:
Program Coordinator - West Central Indiana
Region: Tippecanoe, Clinton, Boone, & Howard Counties
Soccer Shots:
Soccer Shots Central Indiana is a fast growing, intro-to-soccer program offered throughout the Central Indiana area. Through relationships established with private childcare centers, in addition to public “park” programs, Soccer Shots Central Indiana is currently serving over 6,500 children, between the ages of 2 and 10, each year. Our motivation is to impact children in both soccer education and character development with application to all areas of children’s lives. We are motivated by a desire to see children experience the game of soccer and to enjoy the rewards that participation in the game offers. Our mission is simple: to positively impact children’s lives through the game of soccer.
Job Description:
The role of the WCI Program Coordinator is responsible for leading, managing, and overseeing all aspects of day-to-day operations for WCI, and to be in direct contact with other Leadership Team members for each department. This position is accountable for the training of the WCI coaching team, while maintaining the professional quality and high standard of excellence of the company. As part of the leadership team, the WCI Program Coordinator will be expected to play an active role in the growth, success, and impact of Soccer Shots Central Indiana in the community and will represent Soccer Shots Central Indiana with excellence. The WCI Program Coordinator must have a passion for working with young children and soccer, great communicative and interpersonal skills, and the ability to encourage and provide constructive, candid criticism when needed. The WCI Program Coordinator responsibilities include, but are not limited to, the following:
a. WCI Hiring
A. Conduct on-the-job interviews at program locations (second stage interviews)
B. Recommend potential hires to Recruitment & Sales Coordinator and Director of Coaching for hiring decisions
a. Accountable for overseeing the apprenticeship/training program in WCI
A. Curricula implementation
B. Online training (attendance sheet protocol, timesheets, etc)
C. Administrative procedures training (forms, reminders, posters, trial slips, etc)
D. Mentor full-time/lead coaches to successfully complete the training process
E. Event training (open house, birthday parties, etc – with help of HR & Event Coordinator)
F. Demo training
G. Camp training
b. Continuing education
A. Attend (with WCI coaches) and help execute pre-season coach training meetings at Carmel offices (four per year)
B. Curricula improvement (notes, tips, tricks, etc)
C. Executing coaching videos for the curriculum (in coordination with the Director of Coaching)
c. Evaluating
A. Two evaluations each season, per coach (eight per year) in coordination with the Director of Coaching
B. Evaluation schedule set-up prior to start of each season (must be tracked with spreadsheet)
C. Yearly reviews for full-time coaches with Director of Coaching (seasonal/quarterly when warranted)
D. Coach promotion recommendations to Director of Coaching
d. Firing
A. Discuss potential firing decisions with Director of Coaching
a. WCI Coach Operations
A. Coordinate information for weekly emails with Administrative Director/Execute weekly emails
B. Coordinate all scheduling with Administrative Director (seasonal, open houses, birthday parties, demos, camps, demos)/Execute Schedules
C. Coordinate parent communication pieces with Administrative Director (player of the week, meet the coach, summary/welcome packets, mid-season reports, end-of-season certificates/report cards, etc)
D. Equipment, gear, and prize management
E. Administrative materials management and executing on-site marketing at all locations (forms, reminders, posters, trial slips, etc)
F. Attendance sheet audit (weekly)
b. WCI Team culture
A. Informal coach check-ins/coach pulse (two times per season minimum, per coach – must be tracked with spreadsheet)
B. Coach retention plan
C. Coach recognition
D. Attend team socials with WCI coaching staff (two per year)
E. Attend community outreach events with WCI coaching staff
a. Develop, manage, and expand relationships
b. Accountable for four school visits per week (must be tracked with spreadsheet)
c. Accountable for problem solving at locations, including communication with coaches,
immediate school visits when needed, cancellations and changes, etc (communicate changes and cancellations to Administrative Director)
d. Confirm season dates and schedules
e. Coordinating and delivering director/staff gifts
f. Phone calls/emails to customers to get extra feedback (FORD Tool, NPS, etc)
g. Support sales with Recruitment & Sales Coordinator
a. Lead coach for up to 35 sessions per week (coaching, responsibilities/requirements below)
b. May add on sessions (over 35/week) for additional pay, as long as other job responsibilities are being met
c. Master substitute for all sessions
d. Install marketing signs prior to seasons, when required
A. Pre-Class Preparation:
Always prepare in advance so that you don’t feel “off your game” when you have the kids on the field. This includes: reading and preparing the curriculum, confirming condition of equipment, printing attendance sheet, checking address/directions/maps.
Prior to leaving for class, review and know the curriculum
Check all equipment (balls inflated, prizes, cones/discs for games, pinnies clean, etc.)
Do you have TWO working pens (in case 1 runs out) with your coach’s clipboard?
Make sure you have clean uniform clothing (Soccer Shots shirt/jersey, black shorts/pants, sneakers, Soccer Shots sweatshirt or jacket, etc.)
Day of class – check and print a paper copy of attendance sheets, did any new kids recently sign up on-line?
At the center – check for registrations, did any new kids recently sign up by form and check (write check number on registration)?
Arrive Early. “On-Time” is Late:
This means getting to your site at least 10-15 (schools) and 15-20 (parks) minutes early so you are set up and children are on the field at scheduled start time. This is very important! Try not to let parent or teacher questions impede you from getting your kids class to start on time (arriving early allows time for questions, especially during the first few weeks of the season). If you can answer a quick question on your way, do so, otherwise, ask the adult if you could get back to them after class and mention that you have to get the group started on time (then get back to them; don’t forget!).
Arrive at least 10-15 minutes early to schools
Arrive at least 15-20 minutes early to parks/public locations/etc.
Class starts on time, no exceptions
B. ON-SITE COACHING
Enhance the Relationship:
Communicate courteously with site directors and teachers, engage in conversation and small-talk
Learn their names and say hello to them at every class, go out of your way to do this
Always smile, be extra bubbly, and remember that it is a privilege that we run our program at their center
Be sure the site staff knows your name as well
Coach Amazing Classes:
Take all registered children to class
Take trial children, when possible, to increase class enrollment
Provide an amazing experience for the children, parents, and staff
Your class should be the highlight of their week
Clean Up:
Leave your soccer area exactly as you found it, cleaner if possible
Stay Late as Needed:
Stay as needed to assist children/site staff/parents, answer questions
Smile and say goodbye to adults and children when leaving
Return Children to Designated Areas:
Safely return children to designated areas, ask a site staff person who is in charge if needed
Make eye contact with the adult and confirm they are in the correct place, say goodbye and thank you for a verbal confirmation
C. TRAVEL TIME
Allow plenty of time to drive, park, and find the site
Must arrive 10-15 minutes early at schools and 15-20 minutes early for parks
D. ADMINISTRATIVE TASKS
Input attendance in online registration (notify SSCI of any inconsistencies via email), daily is preferred, by end of week is mandatory
Keep updated notes of new registrations in Additions Section and update trial notes in Comments Section
Check your calendar and weekly emails ahead, and notify SSCI of any errors or inconsistencies
Fill out and deliver trial slips, at all locations, for the first four weeks of each season
Take pictures/videos as required
Prepare and deliver mid-season reports
Prepare and deliver end-of-season certificates/reports and prizes
WCI Program Coordinator Requirements:
• Attend SSCI team trainings, team building activities, and social events
• Attend and participate in weekly leadership team meetings (L10 meetings)
• Participate in traction implementation (read Traction)
• Complete required SSF and SSCI trainings
• Coach classes solo (A Level Coach)
• Reliable and consistent use of attendance sheets and trials slips (Organized)
• Arrive early to classes, follow curriculum, and manage entire class from start to finish (Confidence)
• Consistently exceed expectations (Leadership)
• Communicates well with SSCI staff, as well as other coaches (Communication)
• Sustain and increase registrations at sites (Passion)
• Initiates, develops, and maintains friendly, positive relationships with school staff and park parents
(Relationships)
• Train coaches on-site and helps lead coach trainings (Team Leader)
• Executes on-site marketing for all WCI locations
• Executes administrative tasks: weekly emails and coach schedules (Communication)
• Thrive in all environments and be noticed by others (Remarkable)
• Runs demos and hands out forms/reminders in between seasons
• Running open houses/school events and birthday parties
• Handing out seasonal director/center gifts and confirming season dates
• Master substitute of all classes and demos (Dependable)
• Saturday/Sunday/Weeknight availability for public program classes
Physical/Work Environment Requirements:
The job description above is a full-time position requiring 40 hours of work per week (hours will not exceed 40 hours per week). Some time of the year may be busier and require more work, while other times will be slower and require less work. Typical/expected working hours are Monday through Friday, between 8:00am to 5:00pm (may also include weekday evenings or weekend mornings).
This position functions in an inside/outside sports environment a majority of the time. Work requires ability to run, stop, stoop, and bend (a physical, exercise type regimen) in a minimum of 40-minute increments per session. The position requires use of hands, arms, legs and feet and may include lifting up to 50 pounds on occasion. Moderate gymnasium-like noises are associated with this position as well as excellent vision skills (with or without correction). This position will require, at times, the ability to yell and loudly project the voice for up to 40-minute increments per session. This position also functions in an inside office environment, that may require being in a seated position for long durations of time.
Program Objectives:
For Soccer Shots Central Indiana to be the best run, most popular, and most successful elective program offered in Central Indiana.
For Soccer Shots Central Indiana to have the best coaches, curriculum, and communication in the youth sports education space (in the Central Indiana region).
For Soccer Shots Central Indiana to have a reputation of excellence (i.e. “That’s the group that runs that awesome soccer program…my kids loved it…those instructors are great.”). An objective measure of each territory’s reputation for quality will be learned in the Net Promoter Score (NPS) survey conducted at the end of each season.
Key Performance Measurables:
Prompt, reliable, and professional communication – responds professionally to director, teacher, and parent questions at locations (or refers to Soccer Shots owners when appropriate), and always responds to franchise owners and other Soccer Shots Central Indiana support staff within 24 hours.
Run high quality soccer sessions (A level), each week, while executing all other job responsibilities.
Train new, incoming coaches who will uphold our standards of excellence and create a positive reputation for Soccer Shots (apprenticeship).
Mentor existing full-time/lead coaches to successfully complete the training process.
Coach evaluations completed twice per season (eight per year).
Coach check-ins/pulse a minimum of twice per season.
Four school visits per week.
All sessions fully staffed throughout the year (coach retention plan – low turnover rate).
Season schedules confirmed with schools and coaches four weeks prior to start of each season.
Coach up to 35 sessions per week, for up to 47 weeks per year.
Adhere to budget guidelines for your department.
Adhere to all company policies and represent Soccer Shots with professionalism and integrity.
12% year over year sales growth.
Program Performance Evaluation and Reviews:
Soccer Shots may perform coaching evaluations every season (possibly multiple times per season), without notice. Quarterly evaluations are performed, in addition to a yearly review.
Compensation/Additional Benefits:
$30,000/year
$20/week gas reimbursement
Additional bonus potential at discretion of owners.
Paid holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Holiday and New Years (12/23 – 1/2).
Personal days: 8 days per year (does not accrue or carry over). Vacations must be approved 6-8 weeks in advance of the season they are taken in. Vacations during the off-season are preferred. *Must complete 90 day probationary period before using personal days.
Sick days: 5 days per year (does not accrue or carry over).
Essential Qualifications:
Leadership/management experience
Experience working with young children (childcare, coaching, teaching, etc)
Passion for the mission of Soccer Shots
Strong communicative skills, both written and verbal
Effective organizational and administrative skills
Attention to detail
Positivity
Preferred Qualifications (not necessary):
Bachelors degree in early childhood education/elementary education/sports and recreation/physical education/etc
Experience implementing Traction
Some knowledge of HR policies and procedures
Soccer playing/coaching experience