Job Description

Looking to level up in 2022?

Do you have a passion for the software industry and the stock market? Are you ready to change your life with an exciting career? Apply now! THIS POSITION IS NOT REMOTE!

We are looking for energetic, passionate, tech-savvy Customer Experience Specialists with natural people skills & customer service instincts to become an integral part of our team!

Our company is looking for a CX specialist to join our customer service team. We hope you will be invigorated by the idea of stepping into the unknown, wearing many hats, and dealing with some ambiguity in your day to day.

In exchange, you’ll be rewarded with a challenging, fun, and stimulating work environment, excellent customers, and an excellent team to work with every day.

SUPPORT SPECIALIST DUTIES AND RESPONSIBILITIES

• We are hiring a CX Specialist to assist in handling customer inquiries and resolving any issues a customer may have.
• As a CX Specialist, you will educate existing customers, help solve technical problems, and ensure the smooth adoption of our products. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience.

The right candidate possesses strong strategic thinking skills, a passion or deep interest in the stock market, experience in trading options, and is great with time management and organization.

Having experience in an investment related industry (wealth management, asset management, equity research, Investment banking, etc)

OR experience in customer service roles BUT ALSO trades stocks/options on the side

If this is you, we want to meet with you! Apply now.

Job Type: Full-time

Pay: $60,000 per year

Requirements

SUPPORT KNOWLEDGE, SKILLS & ABILITIES

• High school diploma or GED certificate
• Exceptional analytical and problem-solving skills
• Computer proficiency, experience with Excel
• Excellent verbal and written communication skills
• A proactive team player with the ability to multitask, think creatively, and learn quickly in a fast-paced environment
• Someone who’s detail-oriented and has a high sense of urgency
• Weekend availability
• An ideal candidate is self-directed and sets a high bar for themselves and their work
• Ideally 1+ year investing or trading with the stock market

Company Description

We like to power cool platforms behind the scenes. Our mission is to power investors with trading education, technology, and tools so that they can be in control of their own financial freedom.